Admissions Coordinator

ODYSSEY BEHAVIORAL GROUP•Deerfield Beach, FL

4d•Onsite

About The Position

Lifeskills offers personalized and high-quality care for adults with complex mental health disorders. Our comprehensive, whole-person approach, combined with a unique setting and a high staff-to-client ratio, supports individualized attention and real-time interventions, ensuring the best possible outcomes for each client. At Lifeskills, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for mental health disorders and behavioral health conditions. Since everyone has different experiences with mental health disorders, mental health therapies must be equally as unique to address those diverse needs. Working with qualified doctoral level clinicians at Lifeskills gives individuals the opportunity to develop personalized mental health treatment plans that address their needs and help them take the next step in their recovery. Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team, and our team is committed to our clients! The Admissions Counselor will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Lifeskills. Admissions Counselor The Admissions Counselor works closely with the Marketing Department and the facility-based leadership to support enrollment and engagement activities for Lifeskills South Florida. The role will serve as the key on-site admissions counselor, receives all inquiry and referral calls, conducts onsite client/family tours and communication. The role will also assist with creating and designing client and family facing communication for social media and website content. Relationships and Contacts Within the organization: Initiates and maintains frequent and close working relationships with the Marketing Manager, Business Development and Outreach teams throughout the Odyssey network and Lifeskills operational and clinical leadership to help with front end call management and client/family enrollment. Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

Requirements

Position requires 2 + years of related experience.
Ideal candidate should be outgoing, sales-oriented, and able to proactively assist callers who are weighing treatment options for themselves or loved ones.
Familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings/sales a plus.
Demonstrates desire to drive for results steadfastly pushes self to consistently meet and/or exceed goals.
Can quickly find common ground and solve problems in collaborative team setting.
Master’s Degree; license or working toward license (MFT, LPC, LCSW, PhD, LMHC, LMFT) in the state of Florida; 2 Years of mental health experience preferred.
While performing the duties of this job, the employee will be required to communicate with peers, clients, families, and other facilities and/or vendors.
Performs duties that require the employee to sit or remain stationary for extended periods of time.
Job performance will require the ability to move throughout the building and may require walking around facility grounds.
While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
Ability to move up to 25 pounds.
Position requires incumbent to have a valid driver’s license and vehicle insurance.
Demonstrates the working knowledge of the admissions process.
Must follow all privacy and confidentiality requirements and regulations.
Must possess clear understanding of safety and security standards of SH and the employee’s role within those standards.
Demonstrates strong problem solving and analytical skills and the ability to use sound judgement.
Demonstrates excellent verbal and written communication skills, while building and maintaining professional relationships.
Must work within the guidelines of facilities Code of Ethics.
Demonstrates a strong belief in and commitment to the goals and mission of The Eating Disorder Network.

Nice To Haves

Master’s Degree preferred.
Demonstrates desire to work with clients with eating disorders.

Responsibilities

Responds to program inquiries in appropriate and effective manner, communicating knowledge of programs, prices, and admission protocols.
Communicates with referents, program participants, and families appropriately and effectively.
Uses the referral process as a means of building relationships with new referents.
Coordinates and facilitates tours and communicates about program differentiators and key features to potential participants, families, and referents.
Assesses incoming enrollment applications for potential treatment needs and refers to the appropriate level of care.
Completes all required paperwork to facilitate a smooth enrollment process.
Plans and coordinates all enrollments and act as the concierge to ensure that the admissions process proceeds smoothly.
Demonstrates the ability to engage clients and families seeking help for internet and gaming addictions.
Gathers program pictures and client stories to use through the enrollment, social media, and digital forums.
Demonstrates and facilitates customer-oriented engagement of clinical partners, clients, and families.
Maintains enrollment and referral information within the Salesforce database to assist with professional, participant and family strategic communication.
Supports and promotes an ongoing social media presence for LS: Creates and maintains calendars supporting the strategic plan.
Promotes a positive social media presence through posting comments and interactions.
Analytics on success / failure of social media
Looks for new advertising opportunities on social media.
Coordinate the facility tours, events and targeted meetings and conferences with community partners.
Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
Assists in promoting and ensuring that the mission, goals, and objectives of LS are understood and actively supported by the employees.
Performs other duties as assigned