Admissions Coordinator - Mental Health

ALTER MANAGEMENT•Dana Point, CA

3h•$75,000 - $75,000•Hybrid

About The Position

At Alter Behavioral Health, the admissions experience is more than a process — it’s the beginning of someone’s journey toward healing and stability. We are an innovative, evidence-based mental health organization dedicated to providing compassionate, ethical, and personalized care to individuals seeking support. We are seeking a full-time Admissions Coordinator to serve as a critical first point of contact for prospective clients and families. This role blends relationship-driven admissions work with operational excellence, requiring empathy, professionalism, and strong attention to detail. You’ll work collaboratively across departments to ensure a seamless, supportive admissions experience from first call to intake.

Requirements

High School Diploma required; Bachelor’s degree preferred
1+ year of experience in behavioral health admissions strongly preferred
1–2 years of experience in transactional or relationship-based sales (not customer service)
At least 6 months of experience in mental health, addiction, or psychiatric treatment preferred
Working knowledge of addiction treatment and recovery principles
Strong verbal and written communication skills
Excellent multitasking, time management, and organizational abilities
Proficiency in Microsoft Office, Google Workspace, and client management systems
Ability to work overtime, weekends, holidays, and flexible hours as needed
Strong problem-solving and crisis management skills
Valid California Driver’s License required
Must pass a LiveScan criminal background check as required by licensing authorities
CPR & First Aid Certification required
A compassionate, confident communicator who can remain calm and professional under pressure
Results-driven with the ability to meet and exceed performance goals in a fast-paced environment
Highly organized with strong attention to detail and follow-through
Comfortable handling sensitive situations with discretion and sound judgment
Collaborative and adaptable, with a proactive approach to problem-solving
Passionate about mental health, recovery, and mission-driven work

Responsibilities

Establish rapport and trust with prospective clients and families using appropriate communication and bonding techniques
Conduct initial screenings to assess program fit, eligibility, and payment options (private pay or insurance)
Follow established call flow processes while accurately capturing all required inquiry and client information
Maintain consistent communication with clients, families, referral sources, and facility staff throughout the admissions process
Guide prospective clients to the highest level of qualification while maintaining empathy, professionalism, and ethical standards
Collaborate with Utilization Review, Billing, Clinical, and Operations teams to facilitate smooth admissions
Utilize team resources and problem-solving strategies to overcome barriers to admission
Meet or exceed established monthly admissions and inquiry performance goals
Accurately document all client interactions and admissions data in accordance with company standards
Ensure admissions practices comply with facility policies and applicable state and federal regulations
Handle sensitive and confidential information in compliance with HIPAA and company confidentiality policies
Support post-admission coordination by collecting required billing and utilization review documentation
Demonstrate initiative in operational improvement, communication, and problem-solving
Build and maintain trust-based relationships with clients, families, and referral partners
Work collaboratively across departments to ensure seamless client transitions into treatment
Represent Alter Behavioral Health with professionalism, empathy, and integrity in all interactions
Maintain open communication with supervisors and team members regarding admissions progress, challenges, and outcomes