Admissions Coordinator

ODYSSEY BEHAVIORAL GROUP•Orlando, FL

2d•Onsite

About The Position

The Admissions Coordinator will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Pasadena Villa Network. Relationships and Contacts Within the organization: Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members. Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

Requirements

Bachelor’s degree or equivalent in combined education and experience preferred. Minimum of 3 years experience in a behavioral healthcare setting, preferably with clients with mental health challenges preferred. Admissions experience in a fast paced environment, strongly preferred.
Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record.
Clearance of criminal background, TB test, and any other mandatory state/federal requirements.
Current CPR and First Aid certification

Responsibilities

Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.
Assists in the weekend on-call rotation with additional stipend if calls are received