Admissions Coordinator

USPI•Dallas, TX

15h•Onsite

About The Position

Baylor Scott & White Medical Center – Uptown is a joint venture surgical hospital providing a wide range of medical and surgical services to the greater North Texas area, including 8 ORs, 24 private Inpatient rooms, and a full-service ED. The hospital specializes in inpatient and outpatient procedures across various surgical specialties such as Orthopedics, Joint Replacement, Spine, General, Bariatrics, Surgical Oncology, ENT, and Reconstructive Surgery. Under the direction of the Business Office Manager, the Admissions Coordinator is responsible for the daily maintenance of patient registration, patient check-in, collection of financial responsibility, and all aspects of the patient access process. This role involves strategizing, problem-solving, and ensuring high levels of customer service with scheduling coordinators from doctors’ offices and scheduling staff. The coordinator interfaces with patients, families, physicians, and staff, admitting patients, processing paperwork, updating patient demographics/information in the PAS system, collecting monies due, and documenting in the PAS billing system. Additionally, the position involves answering the main switchboard for incoming calls and transferring them to the correct department or staff member.

Requirements

Outstanding leadership abilities
Outstanding communication abilities
Outstanding multi-tasking abilities
Outstanding customer service skills
Ability to diffuse conflicts efficiently with strategy
Ability to demonstrate previous successful/positive customer service encounters or programs

Responsibilities

Sets priorities and organizes work
Answers heavy incoming phone calls
Admit patients and process admission paperwork
Verifies information being entered into the PAS system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
Ensuring all necessary paperwork for any patient ‘add-on’ is received by the appropriate staff
Communicates changes to schedule to appropriate staff
Ensures all required fields in Cerner are completed prior to admitting patient
Works closely with PAT Coordinator and clinical staff to avoid equipment or supply conflicts
Cross trains with other areas within the Business Office
Completes consents and ensures accuracy before submitting to the chart builder
Promote positive relationships with patients, family members, working peers, and physicians throughout the hospital