Admissions Coordinator

Adolescent Wellness Academy • Davie, FL

9h • Onsite

About The Position

We’re seeking a highly responsive, people-centered Admissions Coordinator to serve as the first point of contact for individuals and families seeking care at Principles Recovery Center (PRC) and Adolescent Wellness Academy (AWA) . This role blends customer service, sales, and behavioral health exposure . You’ll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently. If you thrive in fast-paced environments, enjoy connecting with people by phone, and know how to balance compassion with urgency, this role may be a great fit.

Requirements

• Customer Service & Sales Experience (Required)
• Prior experience in customer service, sales, call centers, hospitality, or client-facing roles
• Confidence building rapport quickly, guiding conversations, and managing objections or concerns
• Behavioral Health Exposure (Strongly Preferred)
• Experience in behavioral health, healthcare, admissions, recovery, or crisis-adjacent settings
• Comfort discussing substance use, treatment options, and insurance basics
• Skills & Traits Highly organized, detail-oriented, and able to manage multiple conversations simultaneously
• Technology-savvy with comfort using CRMs, EMRs, and Microsoft Office tools
• Calm, grounded, and emotionally steady in high-pressure situations
• Quick to respond, proactive in follow-up, and accountable to timelines
• Collaborative team player with a genuine passion for recovery and helping people

Nice To Haves

• Spanish fluency
• Familiarity with the local treatment landscape and referral partners
• Willingness to grow into outreach or expanded admissions responsibilities

Responsibilities

• Serve as the first voice and first impression for incoming calls, emails, and inquiries
• Handle a high volume of inbound calls (often 60–80 per day) with warmth, focus, and efficiency
• Engage prospective clients, families, and referral partners using strong customer service and sales skills
• Ask thoughtful, direct questions to gather information while remaining empathetic and client-focused
• Navigate difficult conversations , including crisis-related calls and emotionally charged situations
• Educate callers on next steps, scheduling assessments, tours, and intakes
• Maintain quick turnaround times and responsiveness on calls, emails, and follow-ups
• Accurately document inquiries and admissions activity in CRM/EMR systems
• Collaborate closely with clinical, admissions, and support teams to ensure continuity of care
• Support outreach initiatives and referral relationship efforts as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed