Admissions Coordinator

Kolmac Clinic•Burtonsville, MD

1d•Hybrid

About The Position

Are you looking for a purpose-driven career where you can truly make a difference ? Do you thrive in a fast-paced, high-impact environment, guiding individuals toward hope and healing? If so, Kolmac Integrated Behavioral Health & Concerted Care Group (CCG) is looking for YOU! Who We Are Kolmac & CCG is a leader in outpatient addiction and mental health treatment across the Mid-Atlantic. We are committed to providing compassionate, evidence-based care that improves lives. Our inclusive and diverse team is dedicated to breaking barriers and expanding access to treatment for those who need it most. Responsibilities Your Role: Patient Engagement Specialist (Admissions Coordinator) As the first point of contact for individuals seeking treatment, you will be the lifeline that connects them to the care they deserve. You will provide empathy, urgency, and expert guidance, ensuring every patient feels supported and empowered to begin their journey toward recovery. You'll work out of our Burtonsville, MD office with the option to have two work from home days a week.

Requirements

High school diploma or equivalent required.
Bachelor's degree preferred.
Strong clerical and organizational skills – You keep things running smoothly.
Salesforce knowledge – Experience with this platform is a huge plus.
Insurance expertise – You understand benefits and can confidently communicate coverage details.
Substance Use Disorder (SUD) and Mental Health (MH) experience – You are knowledgeable and passionate about behavioral health.
Motivational interviewing skills – You know how to inspire patients toward recovery.
Excellent communication skills – You are comfortable engaging with patients, families, and referral sources.
A background in SUD/MH treatment – Field experience is a plus.

Nice To Haves

Formal education in SUD/MH
Sales training
Motivational interviewing training

Responsibilities

Be the first connection – Handle intake inquiries with compassion, ensuring seamless coordination for clinical, medical, and financial arrangements.
Guide patients with care – Act as the bridge between referral sources, patients, and our clinical/medical teams.
Navigate insurance and benefits – Assist patients in understanding their coverage, verifying benefits, and maximizing their access to care.
Motivate and engage – Follow up with patients post-intake to enhance motivation and encourage commitment to treatment.
Set and achieve goals – Make measurable progress in engagement and productivity.
Stay organized and efficient – Document important patient information in our Electronic Medical Records (EMR) system.
Adapt and solve problems – Work in a fast-paced setting where critical thinking and problem-solving are key.