Admissions Coordinator (remote)

American Addiction Centers • Milwaukee, WI

1d • $22 - $33 • Remote

About The Position

Responsibility for the coordination of all hospice referrals and comply with state and federal regulations. Serves as the internal point person and processing agent for all new hospice referrals. 1)Processes referrals for all programs for Hospice. Verification Specialist and Patient Account Specialists. 2)Responds to all inquiry calls regarding Hospice care. 3)Identifies risk management situations and reports to supervisor immediately. 4)Interprets company services to referral sources and individuals seeking information 5)Maintains a knowledge of Medicare, Medicaid, HMO procedures and Managed Care guidelines. 6)Explores reimbursement in conjunction with Insurance Verification specialist / Patient Account Specialist Provision of Quality- Maintains collaborative relationship with referral sources. Serves as the hospice point person for referral sources to coordinate the referral to admission process. 1)Responds courteously and positively to client requests and concerns and assures appropriate resolution. 2)Maintains open communication with referral source and ensures that they are informed of the most current status of the referral. 3)Performs other duties as assigned; i.e., on call rotation Coordination of referral process for Advocate Hospice. 1)Responsible for cross referencing patient name in EMR system and basic data entry 2)Responsible for the coordination of scheduling the initial appointment with patient/family and the hospice admission team member, then updating the referral source with the time and date of the appointment. 3)Coordination of required documents prior to admission. This includes ensuring that there is a physician order to evaluate and a recent H&P (in the last 12 months) and ensuring that the H&P is a part of the EMR. 4)Responsible for following up with previous referrals that are in a pending status to schedule initial or follow up admission appointments. 5)Responsible for the coordination of admission consent documents, including their tracking and scanning. 1)Follow up with previous referrals to schedule appointments. 2)Also responsible for tracking and scanning in consents for previous admissions. ONGOING: Practices MVP. Demonstrates Advocate Health Care's leadership competencies. Encourages and sets expectations for staff to do the same. ONGOING: Contributes "best thinking" to the organization, share experiences, education and insight with peers associates and home care leadership. Question/Challenge the status quo and suggest better ways of doing things. ONGOING: Practices and creates an environment that supports and sustains effective communication with internal and external customers. Develops and sustains relationships that enhance effective coordination of care and increases referral base.

Requirements

• HS Diploma or equivalent.
• 3 years of hospice intake experience
• Very good communication skills.
• Knowledge of Medicare rules and regulations.
• Customer Service skills
• Working knowledge of managed care environment
• Ability to work in a fast paced environment with established time constraints.
• Ability to lift up to 35 pounds without assistance.

Responsibilities

• Processes referrals for all programs for Hospice.
• Responds to all inquiry calls regarding Hospice care.
• Identifies risk management situations and reports to supervisor immediately.
• Interprets company services to referral sources and individuals seeking information
• Maintains a knowledge of Medicare, Medicaid, HMO procedures and Managed Care guidelines.
• Explores reimbursement in conjunction with Insurance Verification specialist / Patient Account Specialist
• Maintains collaborative relationship with referral sources.
• Serves as the hospice point person for referral sources to coordinate the referral to admission process.
• Responds courteously and positively to client requests and concerns and assures appropriate resolution.
• Maintains open communication with referral source and ensures that they are informed of the most current status of the referral.
• Performs other duties as assigned; i.e., on call rotation
• Responsible for cross referencing patient name in EMR system and basic data entry
• Responsible for the coordination of scheduling the initial appointment with patient/family and the hospice admission team member, then updating the referral source with the time and date of the appointment.
• Coordination of required documents prior to admission.
• Responsible for following up with previous referrals that are in a pending status to schedule initial or follow up admission appointments.
• Responsible for the coordination of admission consent documents, including their tracking and scanning.
• Follow up with previous referrals to schedule appointments.
• Also responsible for tracking and scanning in consents for previous admissions.
• Practices MVP.
• Demonstrates Advocate Health Care's leadership competencies.
• Contributes "best thinking" to the organization, share experiences, education and insight with peers associates and home care leadership.
• Practices and creates an environment that supports and sustains effective communication with internal and external customers.
• Develops and sustains relationships that enhance effective coordination of care and increases referral base.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED