Admissions Coordinator

CYB Human Resources•Denver, CO

27d•Remote

About The Position

The Admissions Coordinator performs standardized administrative and operational support duties for the admissions function at Peaks Recovery Centers (PRC). This role serves as the primary intake and routing point for inbound admissions calls and supports Admissions Specialists by collecting required information, entering data into designated systems, and communicating predefined information regarding programs, processes, and next steps. The role follows established procedures, scripts, and workflows and does not exercise independent authority over admissions decisions.

Requirements

High School Diploma or equivalent preferred
Employee must be authorized to work in the United States.

Nice To Haves

Certified Addiction Specialist (CAS) license preferred but not required
Peer Recovery Coach Certification may be accepted in lieu of licensure

Responsibilities

Answer inbound admissions calls and conduct preliminary intake using established questions and criteria
Screen callers to determine preliminary qualification and route calls according to defined admissions protocols
Provide callers with standardized information regarding PRC programs, availability, and admissions process
Identify callers who do not meet admission criteria and provide appropriate referrals using approved resources
Accurately document caller information and admissions activity in CRM systems, including lead conversion, assignment, or closure with documented rationale
Enter required demographic, contact, and intake information into CRM and related systems prior to admission, including phone number, address, date of birth, level of care sought, emergency contact, and other required data fields
Maintain communication logs and ensure timely and accurate transmission of information to Admissions Specialists
Complete scheduled calls, forms, and callbacks as assigned
Assist with insurance information intake and Verification of Benefits (VOB) processing according to established procedures
Utilize call tracking systems accurately and in compliance with reporting requirements
Provide administrative support to Admissions Specialists, including data entry, document processing, and internal communications via chat and email
When assigned to weekend coverage, prepare and communicate VOB orders based on urgency and established timelines
Complete assigned weekend follow-ups and administrative tasks, including creating and assigning tasks within designated systems
Document admissions handoffs and communicate continuation details to clients, families, and internal team members using approved systems
Maintain working knowledge of admissions policies, procedures, and program descriptions
Attend required admissions team meetings and meetings with the Admissions Director
Complete all required documentation accurately and within required timeframes
Maintain confidentiality of client information in compliance with applicable laws and PRC policies
Comply with all applicable federal, state, and local regulations, PRC policies, and ethical guidelines
Complete required training, competency assessments, and policy acknowledgments
Perform additional administrative duties as assigned