Admissions Coordinator

Volare Health, LLC•Honolulu, HI

6h•Onsite

About The Position

Are you an enthusiastic and customer-focused professional with a passion for helping others? Hale Nani Rehabilitation and Nursing Center is seeking a dedicated Admissions Coordinator to join our vibrant team in beautiful Honolulu. At Hale Nani, we pride ourselves on delivering exceptional care and a warm, welcoming environment for our residents, their families, and our staff. As part of the Volare Health portfolio, our center is recognized for its commitment to excellence, reflected in our 5-Star Quality of Resident Care rating. We offer competitive wages and support your career development while you make a meaningful difference in our residents' lives. The ideal candidate will be a proactive problem-solver with exceptional communication skills. You should thrive in a collaborative, interdisciplinary environment and be passionate about connecting people with the services they need. We’re seeking someone who can think creatively and is motivated to drive program initiatives to success.

Requirements

High school diploma required; a degree in healthcare management or marketing is a plus.
An understanding of the healthcare delivery system, medical terminology, and a background or interest in sales is desirable.
Experience as a CNA or in a healthcare role is strongly preferred.
3-5 years of customer service experience in a healthcare setting.
Familiarity with medical terms, EPIC, and basic computer programs is preferred.
Ability to apply training effectively and instruct staff during training sessions and meetings.
Experience with insurance verification and authorization is a plus.
This will be an onsite position M-F 0800-1700, with weekend availability needed.

Responsibilities

Collaborate with the nursing team to ensure rooms are prepared for new admissions, returning residents, and room changes.
Coordinate with maintenance and housekeeping to ensure rooms are in optimal condition.
Enhance the admissions process to provide a seamless, customer-friendly experience while ensuring all necessary documentation and regulatory functions are completed promptly.
Review and manage referrals from clinics and hospitals, ensuring accurate data entry into our electronic medical records (EMR) system.
Work closely with the Admissions Director, Director of Nursing, and Administrator to maintain appropriate census levels.
Adhere to the Code of Conduct and Business Ethics policy, including documentation and reporting responsibilities.
Participate in Quality Improvement activities and be available for occasional after-hours, on-call, and weekend shifts as needed.