Admissions Coordinator/Front Office Assistant

Alpine Springs•Linesville, PA

31d•$14 - $19

About The Position

Alpine Springs Addiction Treatment is Now Hiring a Full-Time Admissions Coordinator/Front Office Assistant for Afternoon Shift. Who We Are Alpine Springs Rehabilitation and Recovery is a drug and alcohol recovery center located in Greenville (Withdrawal Management/ Detox) and Linesville (Clinically Managed residential), PA that offers individualized treatment using evidence-based practices to those struggling with addiction to leave our facility with the coping skills and knowledge to live a better, healthier lifestyle. To meet the needs of our clients, our treatment facility is open 24/7. Who We Are Looking For To Join Our Team Alpine Springs is seeking candidates who are empathetic and passionate about helping others in a time of need. The ideal candidate must be people-focused, team oriented, flexible, possess good interpersonal skills, and can multi-task. Alpine Springs offers the tools and training that will help prepare you for success while employed with our company—whether you are a seasoned professional or someone that wants to learn and grow with our company! Position’s Scope The Admissions Coordinator admits clients to healthcare programs and facilities by maintaining admitting guidelines, marketing programs, obtaining applicant information, screening applicants, completing admissions process; resolves patient dissatisfaction regarding the admissions process with Lead Admissions Coordinator assistance. Ensures clients adhere to Alpine Springs policies and procedures, the PA Health Department, DDAP and CARF standards.

Requirements

Ability to read and write legibly.
Document in Electronic Medical Records.
Ability to follow supervisor’s directions.
Knowledge of basic principles and methods of drug and alcohol treatment programs.
Knowledge of basic behavior management and program planning principles.
Ability to make judgements re: health and welfare of program clients and respond appropriately in emergency situations.
High school graduate or equivalent.
Valid driver’s license.
Minimum 3-year safe driving record.
Flexibility (facility is open 24/7)
Proficient computer skills (Microsoft Office: Word, Excel, PP, Outlook, etc.).
Great interpersonal and communication skills.
Good multi-tasking, listening, documentation and organization skills
Self-motivated individual with a strong work ethic
Possess excellent interpersonal and communication skills
Flexibility (facility is open 24/7)
Must be kind and respectful to all clients and coworkers, have a positive attitude, and be a GREAT team player!

Nice To Haves

CPR/First Aid certification (preferred but will train).

Responsibilities

Maintains admission guidelines and policies.
Recommends changes to admission criteria, policies and procedures to Lead Admissions Coordinator.
Obtains client information by requesting completed applications and medical information; verifying and clarifying information; interviewing clients and family members; explaining admission criteria.
Phone screens clients by comparing client’s condition to admission criteria; evaluating and accepting or rejecting clients (with assistance from Lead Admissions Coordinator, Lead Nurse, Project Director regarding specific medical conditions or mental health conditions); refers clients and family to other programs and institutions as directed by supervisor.
Admits clients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation as needed.
Resolves patient/family dissatisfaction when appropriate; recommends changes in service policies and procedures to supervisor.
Prepares admissions reports by collecting, analyzing, and summarizing data and trends.
Updates data in Google Docs, Excel spreadsheets as directed by supervisor.
Scans / emails / faxes / uploads documents as directed.
Answers routine incoming facility phone calls; makes treatment follow-up phone calls and mails follow-up correspondence.
Keeps clients safe by following safety policies, procedures, and regulations.
Protects organization reputation by keeping information confidential.
Keeps equipment operating by following operating instructions; calling for repairs.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Assists in ordering facility supplies; assists in coordination of facility maintenance needs.
Additional duties as assigned.