Admissions Attendant

Wet 'n Wild Water Park•Greensboro, NC

10h•Onsite

About The Position

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as an Admissions Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today! WHAT OUR ADMISSIONS ATTENDANTS DO: Admissions Attendant are responsible for duties such as greeting guests, selling and redeeming admission tickets and passes, processing season passes, and assisting guests with service requests. The Admissions Attendant is friendly, has strong communication skills, and has a knack for exceptional customer service. AN ADMISSIONS ATTENDANTS DAY-TO-DAY: Immediately welcomes all customers in a friendly manner, providing ultimate service and attention which consistently results in a “WOW” experience. Provide information on the parks programs, services, events, and specials. Answers phones in a professional and pleasant manner, courteously assist guests with questions and concerns. Accurately conduct POS transactions while ensuring all procedures are followed – including credit and refund transactions. Ensure all PCI and park guidelines are being followed for all financial transactions. Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry Monitor all park communication, including incoming calls and radio traffic. Ensures prohibited items are not entered into the park. Ensures that park rental items do not leave the park (e.g. strollers, wheelchairs, etc.) Issues any additional materials, promotions, or souvenirs to each pass holder as they enter. Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests. Assist in other departments as needed. All other duties assigned by leadership.

Requirements

Must be 16 years of age
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, as part of a team, as well as independently

Responsibilities

Immediately welcomes all customers in a friendly manner, providing ultimate service and attention which consistently results in a “WOW” experience.
Provide information on the parks programs, services, events, and specials.
Answers phones in a professional and pleasant manner, courteously assist guests with questions and concerns.
Accurately conduct POS transactions while ensuring all procedures are followed – including credit and refund transactions.
Ensure all PCI and park guidelines are being followed for all financial transactions.
Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
Monitor all park communication, including incoming calls and radio traffic.
Ensures prohibited items are not entered into the park.
Ensures that park rental items do not leave the park (e.g. strollers, wheelchairs, etc.)
Issues any additional materials, promotions, or souvenirs to each pass holder as they enter.
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
Assist in other departments as needed.
All other duties assigned by leadership.

Benefits

Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
$1 arcade play
All‑day play at Boomers, FECs & Waterparks
Friends & family discounts
Food & beverage discounts
Special discounts on parties and group events
Perks start on your first day

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