Admissions Assistant - Customer Service Specialist Intermediate
About The Position
Are you passionate about helping others and creating a welcoming environment? As the Admissions Assistant, you’ll be the friendly face and helpful voice that greets prospective students, families, and community members – often providing their very first impression of our college! In this dynamic and fast-paced role, you will: Be the go-to person for admissions-related questions, offering clear and accurate guidance on processes, policies, and college services; Support students through their admissions journey, from first inquiry to enrollment; Manage communications across phone, email, and in-person visits with professionalism and care; Keep detailed records using a Customer Relationship Management (CRM) software, such as Salesforce and student database to ensure smooth and efficient service; and Collaborate with a support team and provide occasional backup to the Campus Store. We are looking for someone who thrives in a busy environment, enjoys helping others, and can juggle multiple priorities with attention to detail and a positive attitude. This position plays a key role in supporting our enrollment goals and our commitment to student-centered service. You will report to the Director of Admissions and Recruitment, with daily oversight and task direction provided by the Admissions Services Manager.
Requirements
- Customer service skills sufficient to provide prompt, courteous, and accurate information to students and the public in person, over the phone, and via email.
- Word processing skills sufficient to create, format, and edit documents using software such as Microsoft Word.
- Spreadsheet skills sufficient to enter, compile, and retrieve data using programs such as Microsoft Excel.
- Data entry skills sufficient to accurately input, verify, and edit student records and communications.
- Communication skills sufficient to explain procedures, respond to inquiries, and prepare professional written correspondence using correct spelling, punctuation, and grammar.
Nice To Haves
- Two or more years of office or administrative experience; A Bachelor’s Degree may substitute for one year of experience and an Associate Degree may substitute for six months experience.
- Knowledge of college admissions, registration, and financial aid processes.
- Database and records management skills sufficient to enter and retrieve data using systems such as ISRS or Salesforce.
- Familiarity with systems such as Workday, Salesforce or ISRS.
- Experience with cash handling or operating a point-of-sale (POS) system.
- Bilingual in Spanish and/or Somali to support diverse student populations.
Responsibilities
- Be the go-to person for admissions-related questions, offering clear and accurate guidance on processes, policies, and college services
- Support students through their admissions journey, from first inquiry to enrollment
- Manage communications across phone, email, and in-person visits with professionalism and care
- Keep detailed records using a Customer Relationship Management (CRM) software, such as Salesforce and student database to ensure smooth and efficient service
- Collaborate with a support team and provide occasional backup to the Campus Store
Benefits
- 11 paid Holidays
- Vacation Time
- Sick Time
- six weeks of Paid Parental Leave
- low cost medical and dental insurance with low deductibles ($250 - $1500)
- a Pension Plan
- 457(b) and 403(b) retirement plans and other retirement investment options
- pre-tax medical and dental expense (with roll-over option) and dependent care accounts
- employer paid life insurance
- short and long term disability
- professional development
- a tuition waiver program for employees and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
