Admissions Specialist

Monarch Staffing • Malvern, PA

4d • $19 • Remote

About The Position

We are seeking an Admissions Specialist to join a dynamic Contact Center team, providing critical support to facilitate placements for patients across the nation. This role is vital in delivering exceptional service through phone, email, fax, and web platforms. You will work closely with hospitals, discharge planners, and internal teammates to ensure seamless coordination of care for both visiting and permanent dialysis placements.

Requirements

• High School diploma or equivalent required.
• Minimum of 6 months of relevant experience.
• Proficient in Microsoft Word and Outlook; basic Excel and Access skills.
• Data entry speed of 25–40 keystrokes per minute.
• Strong communication, time management, and organizational skills.
• Ability to work under pressure with empathy and professionalism.

Responsibilities

• Professionally respond to inbound calls, emails, and faxed referrals regarding treatment options.
• Make outbound calls to hospitals to coordinate dialysis placement requests.
• Utilize internal tools and CRM systems to track and facilitate placements.
• Support the community during emergency events by coordinating placements and checking on patients and teammates.
• Maintain data accuracy and update forms in internal databases.
• Provide “Red Carpet” customer service to internal and external stakeholders.
• Partner with field operations to strengthen relationships with doctors’ offices and hospitals.
• Uphold HIPAA regulations and ensure the confidentiality of patient health information.
• Collaborate with teammates across departments to improve placement processes and database accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED