Admissions Advisor

Centered Health LLC•Culver City, CA

About The Position

Coordinates admissions for all incoming and potential clients, answering all their questions throughout the admissions process. Acts as a liaison between clients and the facility they will be admitting to, ensuring clients are well-versed in program rules and treatment expectations. Timeliness is a critical factor in this role, and teamwork is a must.

Requirements

Must be a problem solver, patient, and have excellent communication skills.
Ability to exercise professional judgment in performing day-to-day activities, ensuring adherence to Centered Health policies and procedures.
Excellent verbal and written communication skills are required.
Ability to meet multiple deadlines in a stressful environment.
Must possess initiative and confidence in speaking about financial matters.
Experience with DocuSign, KIPU, and Salesforce is required.
Working knowledge of Microsoft Office programs is required.
Thorough understanding of mental health diagnoses and treatment modalities.
Possesses a High School diploma or GED
Minimum of 3 years or more of experience in a related field, at least 1-2 years in an Admissions Department.
Demonstrates a genuine desire to work with the population served

Responsibilities

Inquiry Response: Answer and respond to all inquiries in a timely manner.
Information Gathering: Obtain required information from callers regarding financial obligations, medical/mental health necessities, legal obligations, family/social support, and employment/employer information.
Document Preparation: Complete all admission documents and assessments and prepare and develop all charts prior to the patient’s admission.
Admission Assessment: Thoroughly complete the admission assessment to determine if the potential client meets Centered Health’s criteria for admission.
Medical and Legal Reports: Obtain necessary medical, clinical, and legal reports from outside professionals (referring physician, hospital, treatment facility).
Admission Documentation: Ensure all necessary admission documentation is signed prior to admission.
Benefit Verification: Collect and process all necessary information to check benefits.
Financial Proposals: Provide financial proposals effectively to clients and/or financiers. Must possess initiative and confidence in discussing financial matters.
Attends Facility and Clinical Meetings (Virtually): Participates in virtual meetings to stay informed on departmental and clinical updates.
Chart Management: Responsible for creating and completing all client charts in Salesforce and KIPU.
Lead Management: Ensure that all assigned and unassigned leads are properly managed in a timely manner.
Meeting Participation: Attend facility and clinical meetings virtually to stay informed on departmental and clinical updates, providing guidance on how to conduct effective meetings.
Report Maintenance: Compile, maintain, and provide regular reports to Admissions Management Team regarding assigned leads.
Additional Duties: Complete other duties as assigned by any member of the admissions management team.