Admissions Advisor

Facility Solutions Group•San Antonio, TX

3d•Onsite

About The Position

The Admissions Advisor is responsible for owning the full enrollment lifecycle for assigned cohorts—from initial inquiry through enrollment. This role serves as the primary point of contact for prospective students and is critical in guiding individuals from interest to commitment through a high-touch, relationship-driven process. This position requires strong communication, organization, and conversion-focused thinking. The Admissions Advisor manages outreach, scheduling, tours, and financial conversations while contributing to a high-quality, consistent campus experience. This includes ownership of first impressions, coordination of tour experiences, and collaboration on enrollment events and engagement strategies that drive conversion.

Requirements

2+ years of experience in admissions, sales, recruiting, or customer-facing roles
Strong communication skills across phone, text, and email
Proven ability to build rapport and guide individuals through decision-making processes
Highly organized with the ability to manage multiple prospects simultaneously
Comfortable discussing financial options and handling sensitive conversations
Experience with CRM systems and data tracking preferred
Ownership and accountability
Relationship-driven communication
Results and conversion focus
Attention to detail and follow-through
Adaptability and problem-solving
Professional presence and representation of the organization

Responsibilities

Enrollment Management & Student Guidance Manage and track prospective students from inquiry through enrollment for each assigned cohort
Maintain consistent, proactive communication via ensuring timely follow-up on all inquiries, with a strong sense of urgency and accountability.
Guide prospective students through each step of the enrollment process, ensuring clarity and momentum
Conduct “next step” meetings with prospective students; clearly presenting program structure, expectations, and outcomes
Review and explain all financing and payment options (including third-party funding where applicable)
Support students in making informed enrollment decisions with confidence
Tour & Campus Experience Management Schedule, coordinate, and lead all campus tours, including managing weekday and weekend tour calendars and communicating schedules with instructors and staff
Partner with instructors to deliver high-quality tour experiences and ensure alignment on what prospective students see and experience during visits
Deliver personalized, professional tour experiences that create strong first impressions and ensure the campus environment is prepared and aligned with standards for all visits
Develop and refine structured tour processes, including group tours and scheduled tour blocks
Continuously evaluate and improve the tour experience to increase conversion rates
Recruitment, Events & Strategic Collaboration Represent the organization at recruitment events, trade shows, and community engagement opportunities
Collaborate in planning and executing open houses, prospective student events, group tour days, and other enrollment-focused engagement activities
Ensure timely follow-up with all event-generated leads to drive tour scheduling and enrollment
Partner with leadership on enrollment strategy and performance improvement initiatives
Contribute to continuous improvement by refining scripts, workflows, and communication strategies, and participating in regular review of enrollment performance and outcomes
Pipeline Management & Data Tracking Maintain accurate records of all interactions and pipeline stages within the CRM system
Track key metrics including inquiry response time, tour show rate, and conversion rates
Identify trends and gaps in the enrollment process and implement improvements
Use data to drive daily priorities and long-term strategy