Admissions Advisor
About The Position
The Admissions Advisor is responsible for owning the full enrollment lifecycle for assigned cohorts—from initial inquiry through enrollment. This role serves as the primary point of contact for prospective students and is critical in guiding individuals from interest to commitment through a high-touch, relationship-driven process. This position requires strong communication, organization, and conversion-focused thinking. The Admissions Advisor manages outreach, scheduling, tours, and financial conversations while contributing to a high-quality, consistent campus experience. This includes ownership of first impressions, coordination of tour experiences, and collaboration on enrollment events and engagement strategies that drive conversion.
Requirements
- 2+ years of experience in admissions, sales, recruiting, or customer-facing roles
- Strong communication skills across phone, text, and email
- Proven ability to build rapport and guide individuals through decision-making processes
- Highly organized with the ability to manage multiple prospects simultaneously
- Comfortable discussing financial options and handling sensitive conversations
Nice To Haves
- Experience with CRM systems and data tracking preferred
Responsibilities
- Manage and track prospective students from inquiry through enrollment for each assigned cohort
- Maintain consistent, proactive communication via ensuring timely follow-up on all inquiries, with a strong sense of urgency and accountability.
- Guide prospective students through each step of the enrollment process, ensuring clarity and momentum
- Conduct “next step” meetings with prospective students; clearly presenting program structure, expectations, and outcomes
- Review and explain all financing and payment options (including third-party funding where applicable)
- Support students in making informed enrollment decisions with confidence
- Schedule, coordinate, and lead all campus tours, including managing weekday and weekend tour calendars and communicating schedules with instructors and staff
- Partner with instructors to deliver high-quality tour experiences and ensure alignment on what prospective students see and experience during visits
- Deliver personalized, professional tour experiences that create strong first impressions and ensure the campus environment is prepared and aligned with standards for all visits
- Develop and refine structured tour processes, including group tours and scheduled tour blocks
- Continuously evaluate and improve the tour experience to increase conversion rates
- Represent the organization at recruitment events, trade shows, and community engagement opportunities
- Collaborate in planning and executing open houses, prospective student events, group tour days, and other enrollment-focused engagement activities
- Ensure timely follow-up with all event-generated leads to drive tour scheduling and enrollment
- Partner with leadership on enrollment strategy and performance improvement initiatives
- Contribute to continuous improvement by refining scripts, workflows, and communication strategies, and participating in regular review of enrollment performance and outcomes
- Maintain accurate records of all interactions and pipeline stages within the CRM system
- Track key metrics including inquiry response time, tour show rate, and conversion rates
- Identify trends and gaps in the enrollment process and implement improvements
- Use data to drive daily priorities and long-term strategy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
