Admission Unit Clerk, PM (Crisis Center)

AltaPointe Health Systems • Mobile, AL

20h

About The Position

The Behavioral Health Crisis Center is strategically placed in Mobile County with easy access for the area with the highest need and the most frequent use, the midtown/downtown area of Mobile. This Crisis Center operates a 24/7/365 with a full complement of staff to provide crisis de-escalation and resolution no matter the time or the day. A study of mental health related law enforcement calls shows that, as one of Alabama’s largest cities, Mobile has the highest demand for police and EMS within the I-65/I-165 corridor. Stationing the Diversion Center in this area will allow expeditious access from Baldwin, Washington, Clarke, Monroe, Conecuh, and Escambia Counties, which will also utilize the Diversion Center. Mobile Metro Jail is the second largest jail in Alabama. The annual number of individuals booked into the jail is just under 20,000. Since the Stepping Up Initiative began last year, all inmates are screened for mental illness and substance use disorders. Last year 6,828 individuals screened positive for serious mental illness. This is a serious over-representation of mentally ill individuals per capita when compared to statistics for the general population. Most individuals with mental illness or substance use disorders are arrested for petty crimes. These individuals could be diverted from arrest with the addition of more Mobile Crisis response and a Behavioral Health Crisis Center. Based on data collected from Crisis Response Team calls, Access to Care, law enforcement, local emergency departments, and a Community Health Needs Assessments, the size and structure of the Crisis Center must consist of a large living room model staffed by peer specialists, an 18 recliner temporary observation unit, and a 6 bed extended observation unit.

Requirements

• High school graduate or equivalent.
• Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
• Must have visual acuity in at least one eye and manual dexterity.

Nice To Haves

• Preferred applicants have experience in healthcare field, with experience relative to admissions and discharges.

Responsibilities

• Ensures all releases are obtained and scanned into P.O.S. timely and accurately.
• Accurately populates all fields as related to the admission process in the Avatar system as related to the patients’ insurance and guarantor rankings.
• Researches all patients that present with no insurance through Medicaid and Medicare eligibility sites. Also research other insurance sites.
• Promptly responds to all Finance and Accounting requests to ensure prompt reimbursement.
• Reviews documentation for any improper corrections, missing signatures, dates, times, etc. and monitors for completeness.
• Returns incomplete documentation to the program supervisor.
• Keys billing information on a daily basis from the DSR into the CSM system appropriately.
• Files documentation in the appropriate section of the consumers’ records as needed.
• Completes administrative review when needed.
• Performs basic clerical functions.
• Completes census management on a daily basis accurately and completely.
• Completes Compliance Checklists on a daily basis.
• Makes copies and faxes information as needed and checks fax regularly.
• Assembles charts and checks records for availability of forms.
• Notifies nurses of e-signature changes.
• Upon admission, accesses and prints medication lists and medical checklists for active consumers and places on charts.
• Notifies applicable staff of emergency situations in an appropriate and timely manner.
• Ensures the cleanliness and orderliness of the units.
• Assists with pulling and locating charts and with other requests.
• Maintains the chart tracking (charge-out) system to track the location of each record.
• Ensures all charts are accounted for and filed on the chart rack at the end of each shift and all signatures have been obtained on progress notes/orders.
• Restraints and Seclusion observation sheets.
• Distributes office supply orders for the unit and orders supplies as needed.
• As needed or directed, serves as back up for Floater.
• Submits lab orders as requested.
• Accesses labs on a daily basis, prints reports and places on appropriate charts for review.
• Ensures unit/nursing supplies are maintained at appropriate levels.
• Keeps Dietary informed of admissions.
• Pulls mail.
• Runs census.
• Checks for weekend admissions.
• Checks all room assignments.
• Discharges packets for receiving facilities including to ICF units to include Psychiatric evaluation, H&P, and Labs.
• Schedules court related appointments.
• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvements.
• Actively works to enhance skills.
• Adheres to all 5 Star Customer Service guidelines when interacting with others.
• Treats consumer with care, dignity, and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others.
• Works in a cooperative manner with other AltaPointe employees.
• Assists consumer visitors and staff as needed.
• Personal values don’t inhibit ability to relate and care for others.
• Is sensitive to the consumers’ needs, expectations and individual differences.
• Is gentle and calm with consumers, families and others as appropriate.
• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe committees as required.
• Completes assigned tasks in a timely manner.
• Follows AltaPointe policies and procedures.
• Any additional duties as assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED