Admission Specialist Bilingual

Care New England Health System•Providence, RI

40d•Onsite

About The Position

The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting. The TPC Admissions Specialist Bilingual coordinates all requests for Center services, incorporating clinical information, insurance, special contracts and knowledge of all Center programs. Orient callers to Access Center process. This is an on-site position Monday-Friday 8:00am-4:00pm.

Requirements

Bachelors degree in human services preferred, but will consider work experience and knowledge of behavioral health.
Must possess knowledge of the clinical criteria of Center programs, including knowledge of both mental health and substance abuse, along with all insurance/ managed care contracts.
Must be familiar with Word, Excel, and Epic.
Position requires individual to show initiative, good judgment and ability to work independently.
Excellent communications and organizational skills a must.
Ability to read and interpret documents such as medical records, medical reports, and contracts. Ability to write routine reports and correspondence.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Bilingual Spanish required.

Nice To Haves

Knowledge of community referrals (psychiatric, substance abuse, medical, developmentally delayed) preferred.

Responsibilities

Triage all telephone calls directed to the Intake Department including face-to-face interviews with walk-in consumers and crisis calls for appropriateness for Center services, seek clinical staff when necessary.
Gather demographic and insurance information and verify benefits.
Make determinations of level of care based on clinical information provided by the caller, including emergency services.
Schedule intake assessments for both Adult and Child and Family services.
Provide Spanish interpreting as needed, either at the front desk or to complete assessments with the Clinical Intake staff in Access.
Train and cover the administrative intake process, registering clients and completing all necessary consent forms.
Maintain knowledge of all Center programs.
Communicate and coordinate with Center departments in facilitating transfers or additional treatment for consumers needing additional level of care, when required.
Document all contacts in EMR for each call that is received, face-to-face screenings and or collateral contacts from Center staff and outside referrals.
Refer to appropriate community resources, when applicable, or based on program capacity or lack of appropriate services within the Center.
Work in cooperation with co-workers and supervisory staff
Deal with co-workers regarding problems in a constructive manner
Provide excellent customer service to all callers/contacts/referrals of any kind.
Maintain cooperative relationships with consumers, other employees, managed care companies,community agencies and the public.
Complete mandatory in-service trainings and other trainings required
Serve on appropriate Center committees.
Other duties may be assigned.