Admission Specialist

Brightli•St. Louis, MO

About The Position

Are you passionate about helping individuals take the first step toward recovery? As an Admissions Specialist, you play a vital role in welcoming clients into services that change lives. This position offers the opportunity to be the first point of connection for individuals seeking care, collaborate with a compassionate multidisciplinary team, and make a meaningful impact every day. If you are detail-oriented, personable, and thrive in a fast-paced, mission-driven environment, this role may be a great fit for you. The Admissions Specialist is responsible for coordinating client admissions and supporting program sites with census management, reporting, and intake operations. This role works closely with clinical, care management, and billing teams to ensure accurate documentation, smooth transitions into services, and an exceptional experience for clients and referral sources. This position offers… · Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost · Mileage Reimbursement – Company paid for work functions requiring travel · Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition · Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce · Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Requirements

High School Diploma or General Equivalency Diploma (GED)
Excellent verbal and written communication skills
Strong ability to establish rapport and create a welcoming atmosphere
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines
Basic computer proficiency, including Microsoft Word and Excel
Knowledge of confidentiality laws related to mental health and substance use disorder treatment
Strong attention to detail
Current driver’s license with acceptable driving record and current auto insurance

Responsibilities

Welcome and respond to new referrals by phone or in person, completing screenings and documenting information accurately
Coordinate admissions for inpatient, residential, and outpatient services while supporting program census goals
Build and maintain positive, professional relationships with clients, referral sources, and team members
Maintain waiting lists in compliance with CARF and DMH standards
Enter and manage client data in applicable databases within required timeframes
Prepare and maintain admission documentation including face sheets, releases of information, residency, and financial records
Collaborate with Care Managers to obtain and verify insurance information
Partner with the billing department to ensure admissions, transfers, and discharges are completed and billed accurately
Review charts for accuracy and correct documentation deficiencies within designated timeframes
Provide administrative support to clinical team members, including assistance with letters and forms
Deliver exceptional customer service by creating a welcoming and supportive environment for clients
Assist with filing, chart reviews, and compiling client information as needed
Perform other duties as assigned by leadership

Benefits

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

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