Admission Coordinator

Seattle Humane•Bellevue, WA

5d•$24•Onsite

About The Position

The Admissions Coordinator is responsible for coordinating the intake of adoptable pets through owner surrenders and transfer, as well as transport services between shelter partners. The roles works closely with community member to provide intake service to guardians who need to surrender their pets, as well as with partner shelter to transfer in adoptable animals. The Admission Coordinator works closely with the Admission Manager to maintain an intake schedule that may vary on a weekly basis. They also work closely with all other operations teams to facilitate efficient communications, intake processing and support effective population management. Admissions Coordinator provides leadership, supports the mission, goals and philosophy of Seattle Humane.

Requirements

Must have excellent oral communication skills
Must be able to write clearly and listen effectively
Must possess the organizational and planning skills to determine work priorities
Customer Service experience required
At least one year employment at an animal shelter or related professional experience handling animals is preferred
Must have basic knowledge of animal health, behavior and nutrition
At least one-year employment at an animal shelter or related professional experience handling animals is preferred
Proficiency with Microsoft suite and experience with databases/ data entry is preferred.
the organizational and planning skills to determine work priorities and schedules
High school graduate or possess a GED required
Valid Washington State drivers license with good driving record
Must communicate clearly and concisely, both orally and in writing
Must be comfortable administering medications and injections
Requires the ability to solve problems and make clear decisions quickly
Must have good attention to detail and be able to concentrate and produce accurate and timely work
Must be able to organize and manage multiple and complex tasks
Must be able to offer excellent customer service (internal and external)
Must exhibit initiative and motivation in performing all duties
Must be able to stand for long periods of time and lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash and for medical restraint
Must be able and willing and able to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic in large transport vehicle.

Responsibilities

Monitors surrender requests via email, phone and walk-in.
Follows outlined procedure for information collection, review, and input for all surrender requests.
Works closely with Behavior Admission Coordinator for review, intake, and pathway planning for pets who have known behavior concerns upon intake.
Meets and engages with clients for surrender appointments. Interacts with clients in an emotional intelligent and trauma informed way.
Follows administrative and legal process for surrenders and transfers.
Conduct Intake Assessment on all pets entering Seattle Humane, including ensuring all vaccines and parasiticides are up to date.
Coordinate and complete all necessary procedure for pets being returned to their owner or transfer out to another organization.
Receive stray animals and follow all procedure for stray intakes.
Coordinates incoming transfers of pets from other shelters and rescue groups.
Maintains long-term relationships with other shelters and rescue groups in and outside of Washington
Onboards new transfer partners
Schedules and coordinates in-state and out-of-state transfers according to capacity
Works with other Animal Care to maximize community support and lives saved
Ensures that necessary documentation, vaccines, testing, and other medical treatments are administered prior to arrival.
Keeps shelter partners aware of disease concerns or outbreaks associated with their animals. Provide resources or consultation referral options as needed.
Uses appropriate calendars to schedule and communicate upcoming surrenders, transfers, and vehicle use
Adheres to intake criteria for all surrender requests and transfer.
Follows procedures for checking in/out transfer credit cards and submits all receipts as designated
Works alongside Admission Manager to training, coordination, and support for Admissions volunteers
Performs shelter cleaning procedures in vehicles, intake exam rooms, and perimeter to keep public and staff areas clean and orderly
Provides ideas and suggestions designed to improve operational programs and working conditions
Other duties as assigned