Administrator

Garden View Care Center•Shenandoah, IA

18d•Onsite

About The Position

At Campbell Street, you’ll find purpose, growth, and a team that has your back. We’re committed to creating a workplace where you can thrive – personally and professionally, while making a real difference in the lives of others. If you’re ready to be part of a team that truly cares – we’re ready for you. ABOUT CAMPBELL STREET Great Place to Work® Certified Same-Day Pay + Flexible Scheduling 401(k) Match + Certification Reimbursement Mission: Developing Exceptional People Who Drive Extraordinary Care SMART Values: Servant Leadership, Mirror First, Always Do the Right Thing, Resilience, and Transparency Extra Perks Referral Bonus opportunities for ALL positions Succession planning – true career growth planning & opportunities Annual leadership development summits Scholarship opportunities POSITION SUMMARY: The Administrator is accountable for the management, control and operation of the nursing home campus and sets the tone to ensure a home-like atmosphere. The Administrator operates the nursing home in a manner that is an effective and efficient use of its resources to realize the goal of attaining and maintaining the highest practicable physical, mental and psychosocial well-being of each resident. Responsibilities of the Administrator include ensuring quality resident care through compliance with all federal, state and local laws as well as retaining highly trained, happy and motivated staff. Administrators are charged with creating, demonstrating and setting expectations for a culture of collaboration, compassion and customer service that will strongly encourage staff to self-report areas of improvement and ensure residents’ rights are protected. ESSENTIAL RESPONSIBILITIES AND DUTIES RESIDENT CARE AND SUPPORT Administrators manage and operate their campus in a way that promotes meeting the individual needs and preferences (INP) of residents and that care received is resident-centered by ensuring: The admission process is comprehensive and resident-centered Plans of Care are drafted, implemented and maintained for every resident, based upon their INP Quality of living is maximized through continual monitoring of resident progress and correlated recommendations for the best care environment All staff are trained and follow state and federal guidelines related to resident rights; issues related to abuse, neglect and misappropriation of resident property are addressed thoroughly and immediately A formal Quality Assurance Program Initiative (QAPI) is created, reviewed and continually updated with focus on strategically determining how each staff member influences residents’ individual needs A strong culture of customer service to facilitate a resident-centered experience Residents are properly evaluated and cared for based upon their psychosocial needs and preferences Residents and their support network are regularly informed of their care, condition, and treatment Resident-specific documentation is protected and follows state and federal regulations including HIPAA Doctors’ orders are strictly followed, and policies and procedures are in place to assure compliance Individualized rehabilitative services are provided to assist residents to meet their baseline and facilitate them to be as independent as possible A clean, safe, maintained and sanitary environment via housekeeping, laundry and maintenance Recreation, events and programs are resident-centered and designed to meet INP Nutritional needs are met in accordance with INP while meeting all physician’s orders Services from qualified vendors are available to meet the needs of residents STAFF Administrator creates a culture of high employee satisfaction and competence through: Ensures recruitment, selection and orientation procedures are consistently practiced Assurance of robust employee training, development and continuing education opportunities Focus on retention of staff through gathering continuous, honest feedback, ensuring timely performance appraisals, and the friendly, customer-service focused culture of the facility is prevalent, processes are in place to prevent injury and encourage staff wellness; ensure successes are celebrated! Consistent utilization of the corrective action process including objective, thorough and timely investigations that require suspension of involved staff pending the outcome Creating an environment where staff, without fear of retaliation, can communicate areas of frustration, abuse, mistreatment or other concerns Ensuring staff records are complete, maintained and secure from unauthorized access Managing, supporting and professionally growing competent department directors of the facility; holding department directors accountable for the management of their staff FINANCE Administrator actively tracks all financial operations of the facility ensuring fiscal soundness and supporting sustained success through: Creates budget in collaboration with Support Center Finance team. Oversees local billing responsibility for private pay and client participation accounts and works in tandem with Central Billing Office to support collections from institutional payors Ensuring systems exist so each recipient understands their bill and pays the facility timely Staff awareness of steps to accurately perform their duties with regards to payroll, accounts receivable, billing, accurate record keeping, internal controls, trust accounts, HIPAA, etc. Staff cooperation with Central Billing Office and Finance Support Center personnel Approving all purchases and maintaining compliance with purchase order system including timelines on invoice cancellations for accounts payable Monitoring, approving and communicating staff hours and overtime expectations ENVIRONMENT Administrator ensures the facility’s physical environment complies with federal, state and local laws through: Understanding and ensuring the maintenance of all equipment and resources while continually validating the facility, grounds, equipment, tools, emergency systems, fire systems, sprinklers, etc. Assuring infection control and sanitation are properly planned, implemented and validated, including training staff, proper supplies and resources being available and effective communication An effective disaster preparedness program that includes regular training of staff, linkage to outside emergency agencies and agreements with outside vendors Assuring all environmental, housekeeping and laundry services meet or exceed legal requirements HIPAA compliant technology infrastructure and safeguards Safe, clean, secure and accessible home-like environment for residents, staff and visitors MANAGEMENT AND LEADERSHIP Administrators will ensure the efficient and compliant operation of the facility through: Promoting and setting expectations for ethical practice throughout facility Championing the mission, vision, values and strategic plans while integrating them into the daily operations of the facility Monitoring and advancing satisfaction of residents and their support networks through visibility in visits with residents and family, satisfaction surveys, mock inspections and attending daily stand up meetings Ensuring continual survey-readiness through training staff on protocol upon surprise inspections, reporting inspectors presence to all staff and survey team, ensuring staff cooperation with survey, supporting staff throughout the survey, responding timely to surveyor requests, responding quickly and thoroughly with Plan of Correction Following vulnerable adult policy and procedures timely, providing appropriate notifications where required to address and mitigate liability and risk Regular review of quality assurance systems (case mix) Meeting with and communicating necessary issues to the VP Operations such as purchase of major equipment, local policy change, staffing issues, etc. Servies as Compliance Officer and Abuse Coordinator Performs duties of HIPAA Compliance Officer to ensure adherence to privacy policies; working collaboratively with Health Information staff member and department directors to oversee resident rights concerning their identifiable health care information; monitoring the HIPAA tracking system, investigating complaints and ensuring proper consent and authorization forms are used BENEFITS: At Campbell Street, we believe in taking care of our employees just as they care for others. We offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Whether you're looking for great insurance options, financial security, or educational support, we’ve got you covered. Our Benefits Include: Medical, Dental, and Vision Insurance Long-Term & Short-Term Disability Paid Life Insurance Policy + Additional Voluntary Life Insurance Accident & Critical Illness Insurance Matching 401(k) Retirement Plan Same-Day Pay Generous Paid Time Off (PTO) Employee Assistance Program (EAP) At Campbell Street, your well-being, growth, and financial future matter—join us and experience the support you deserve! Campbell Street provides equal employment opportunities (EEO) to all employees and applicants in accordance with applicable federal, state, and local laws. We prohibit discrimination and harassment of any type and make all employment decisions based on qualifications, merit, and business needs. Important Notice: Campbell Street will never ask candidates to pay for job placement, training, or provide banking or financial information during the hiring process. If you receive an unsolicited offer or interview request that seems suspicious, please contact us directly at [email protected] to verify its legitimacy.

Requirements

Bachelor’s degree in healthcare administration or related field
Current state Nursing Home Administration license
If Administrator Designee, then ability to obtain above in timely manner and permission from the VP Operations
Leadership; achieves established goals through inspiration and loyalty of staff
Very high level of professionalism
Excellent communication skills
Compassionate leadership qualities
Strong critical thinking skills and adaptability
Business acumen; understands intertwining of departments and how resulting financial metrics demonstrate their effectiveness
Resilience; ability to welcome constructive feedback, course correct and not take it personally
Motivator; ability to make staff feel supported while ensuring accountability to work expectations
Personability; ability to get along with all personality types and inspire trust with residents, staff, family
High emotional intelligence (EQ)
Ability to actively listen, with the goal of understanding
Ability to clearly speak and proficiently write, read and understand English
Ability to travel as needed; may include overnight stays

Nice To Haves

Preferred 2+ years’ experience in long term care administration
Experience in both skilled nursing and assisted living communities

Responsibilities

Administrators manage and operate their campus in a way that promotes meeting the individual needs and preferences (INP) of residents and that care received is resident-centered
The admission process is comprehensive and resident-centered
Plans of Care are drafted, implemented and maintained for every resident, based upon their INP
Quality of living is maximized through continual monitoring of resident progress and correlated recommendations for the best care environment
All staff are trained and follow state and federal guidelines related to resident rights; issues related to abuse, neglect and misappropriation of resident property are addressed thoroughly and immediately
A formal Quality Assurance Program Initiative (QAPI) is created, reviewed and continually updated with focus on strategically determining how each staff member influences residents’ individual needs
A strong culture of customer service to facilitate a resident-centered experience
Residents are properly evaluated and cared for based upon their psychosocial needs and preferences
Residents and their support network are regularly informed of their care, condition, and treatment
Resident-specific documentation is protected and follows state and federal regulations including HIPAA
Doctors’ orders are strictly followed, and policies and procedures are in place to assure compliance
Individualized rehabilitative services are provided to assist residents to meet their baseline and facilitate them to be as independent as possible
A clean, safe, maintained and sanitary environment via housekeeping, laundry and maintenance
Recreation, events and programs are resident-centered and designed to meet INP
Nutritional needs are met in accordance with INP while meeting all physician’s orders
Services from qualified vendors are available to meet the needs of residents
Administrator creates a culture of high employee satisfaction and competence
Ensures recruitment, selection and orientation procedures are consistently practiced
Assurance of robust employee training, development and continuing education opportunities
Focus on retention of staff through gathering continuous, honest feedback, ensuring timely performance appraisals, and the friendly, customer-service focused culture of the facility is prevalent, processes are in place to prevent injury and encourage staff wellness; ensure successes are celebrated!
Consistent utilization of the corrective action process including objective, thorough and timely investigations that require suspension of involved staff pending the outcome
Creating an environment where staff, without fear of retaliation, can communicate areas of frustration, abuse, mistreatment or other concerns
Ensuring staff records are complete, maintained and secure from unauthorized access
Managing, supporting and professionally growing competent department directors of the facility; holding department directors accountable for the management of their staff
Administrator actively tracks all financial operations of the facility ensuring fiscal soundness and supporting sustained success
Creates budget in collaboration with Support Center Finance team.
Oversees local billing responsibility for private pay and client participation accounts and works in tandem with Central Billing Office to support collections from institutional payors
Ensuring systems exist so each recipient understands their bill and pays the facility timely
Staff awareness of steps to accurately perform their duties with regards to payroll, accounts receivable, billing, accurate record keeping, internal controls, trust accounts, HIPAA, etc.
Staff cooperation with Central Billing Office and Finance Support Center personnel
Approving all purchases and maintaining compliance with purchase order system including timelines on invoice cancellations for accounts payable
Monitoring, approving and communicating staff hours and overtime expectations
Administrator ensures the facility’s physical environment complies with federal, state and local laws
Understanding and ensuring the maintenance of all equipment and resources while continually validating the facility, grounds, equipment, tools, emergency systems, fire systems, sprinklers, etc.
Assuring infection control and sanitation are properly planned, implemented and validated, including training staff, proper supplies and resources being available and effective communication
An effective disaster preparedness program that includes regular training of staff, linkage to outside emergency agencies and agreements with outside vendors
Assuring all environmental, housekeeping and laundry services meet or exceed legal requirements
HIPAA compliant technology infrastructure and safeguards
Safe, clean, secure and accessible home-like environment for residents, staff and visitors
Administrators will ensure the efficient and compliant operation of the facility
Promoting and setting expectations for ethical practice throughout facility
Championing the mission, vision, values and strategic plans while integrating them into the daily operations of the facility
Monitoring and advancing satisfaction of residents and their support networks through visibility in visits with residents and family, satisfaction surveys, mock inspections and attending daily stand up meetings
Ensuring continual survey-readiness through training staff on protocol upon surprise inspections, reporting inspectors presence to all staff and survey team, ensuring staff cooperation with survey, supporting staff throughout the survey, responding timely to surveyor requests, responding quickly and thoroughly with Plan of Correction
Following vulnerable adult policy and procedures timely, providing appropriate notifications where required to address and mitigate liability and risk
Regular review of quality assurance systems (case mix)
Meeting with and communicating necessary issues to the VP Operations such as purchase of major equipment, local policy change, staffing issues, etc.
Servies as Compliance Officer and Abuse Coordinator
Performs duties of HIPAA Compliance Officer to ensure adherence to privacy policies; working collaboratively with Health Information staff member and department directors to oversee resident rights concerning their identifiable health care information; monitoring the HIPAA tracking system, investigating complaints and ensuring proper consent and authorization forms are used