Administrator

Mears Group • Mendon, MA

53d • $30,090

About The Position

We are looking for a motivated and organised Administrator to join our dedicated team in Ealing. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues. Act as a frontline representative for customer and client communication, addressing inquiries, concerns, and requests promptly and professionally. Provide exceptional customer service by ensuring timely responses, accurate information, and effective resolution of issues to maintain positive relationships between customer/client and the office. Identify jobs from the previous day that lacks a follow-on appointment and requires further scheduling. Communicate these jobs to planners for prioritisation and scheduling to ensure timely completion and efficient workflow. Manage "No contact" and "entered" pots systematically, ensuring all jobs are addressed and documented accurately. Collaborate with the planning team to process jobs associated with these pots efficiently and effectively. Collaborate with planners to monitor operative diaries regularly, conducting checks every 2 hours to assess progress and identify any delays. Identify operatives falling behind on tasks and bring them to the attention of planners to escalate. Assist in implementing strategies to address delays and optimise operative performance to ensure timely job completion and operational efficiency. Ensuring all repairs queries are actioned within a 48-hour period with sufficient information to allow A2Dominion to answer queries efficiently. Take incoming calls from residents and respond to their queries

Responsibilities

• Act as a frontline representative for customer and client communication, addressing inquiries, concerns, and requests promptly and professionally.
• Provide exceptional customer service by ensuring timely responses, accurate information, and effective resolution of issues to maintain positive relationships between customer/client and the office.
• Identify jobs from the previous day that lacks a follow-on appointment and requires further scheduling.
• Communicate these jobs to planners for prioritisation and scheduling to ensure timely completion and efficient workflow.
• Manage "No contact" and "entered" pots systematically, ensuring all jobs are addressed and documented accurately.
• Collaborate with the planning team to process jobs associated with these pots efficiently and effectively.
• Collaborate with planners to monitor operative diaries regularly, conducting checks every 2 hours to assess progress and identify any delays.
• Identify operatives falling behind on tasks and bring them to the attention of planners to escalate.
• Assist in implementing strategies to address delays and optimise operative performance to ensure timely job completion and operational efficiency.
• Ensuring all repairs queries are actioned within a 48-hour period with sufficient information to allow A2Dominion to answer queries efficiently.
• Take incoming calls from residents and respond to their queries

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees