Administrator - Operations

BIGGBY COFFEE Home Office•East Lansing, MI

11h•$17 - $29•Remote

About The Position

In this role, the Administrator will provide essential support to the Vice President of Operations and the teams they oversee, including Operations, Training, Communications, and Supply Chain. This position requires someone who is organized, responsive, and comfortable navigating a fast-paced, detail-heavy environment. The Administrator will assist with franchisee and store compliance tasks, communicate directly with franchise owners, post external updates to the system, respond to incoming inquiries, coordinate scheduling with both internal and external partners, and update processes and documentation as needed. The Administrator will play a vital role in assisting with day-to-day administrative tasks, coordinating activities, and providing exceptional support to franchise owners and leaders. This role will handle document management, scheduling, communication with various stakeholders, and on-demand projects and tasks based on the needs of their department. These responsibilities require a proactive individual who can manage multiple priorities, support cross-functional initiatives, and contribute to the efficiency and effectiveness of the broader Operations function.

Requirements

High School Diploma or equivalent required
Minimum of 2 years of administrative experience required
Experience handling sensitive or confidential information
Proficient in MS Office Suite with an emphasis on Outlook, Word, PowerPoint, and Excel
Excellent communication skills, both written and verbal, with a customer service-oriented mindset
Ability to follow spoken and written directions well
Strong attention to detail
Strong organizational skills
Ability to prioritize tasks
Effective time management skills
Ability to take effective notes
Ability to proofread accurately
Ability to excel in a remote work environment, both independently and as a member of a team
Ability to manage stress and conflicts in a work setting
Ability to lift up to 10 lbs occasionally
Prolonged periods of seated work
Reliable internet and setting to perform job remotely

Nice To Haves

Knowledge of DocuSign, Trello, or Zoom preferred

Responsibilities

Schedule and coordinate meetings, manage calendars, and prepare documents and reports for the team
Respond to emails, resolve issues, and provide assistance as needed
Create and maintain spreadsheets and documents
Complete research assignments, create presentations, and generate reports as needed
Book travel for team members
Support purchasing needs; create and submit purchase requisitions, etc.
Online filing, typing, note taking, scheduling and other basic administrative tasks
Other administrative duties as assigned or relevant to specific teams

Benefits

5 days of vacation days as a new hire. Vacation days will then increase with your tenure.
9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year.
13 Company-Paid holidays per year.
A paid sabbatical after every 5 years of employment.
Family Care Plan (maternity/paternity)
Bereavement days
ST/LT disability
401K w/ employer match (up to 4%)
Tuition Reimbursement
$100,000 company-paid life insurance
medical, dental, & vision insurance
remote office set-up bonus
a fixed monthly allotment
flexible scheduling
discounted pet insurance
discounted BIGGBY® merchandise
discounted college tuition through select universities