Administrator, Operations

Emory Healthcare•Atlanta, GA

32d

About The Position

OVERVIEW: Responsible for planning, overseeing and directing the operations within a defined Section and/or multiple clinical disciplines of The Emory Clinic. Position manages human, financial and material resources to ensure a high quality, cost effective and responsive health care service to all customers of the Section. In partnership with Clinical Administrator, position directs activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions. Position is responsible for process improvement, adherence to patient access standards and oversight of Section business and financial systems. In conjunction with Clinical Administrator, has budget accountability for the Section. Develops budget and presents to TEC Executive Administration. Evaluates Section operations to ensure they are operating efficiently as related to patient care and organizational financial requirements. Along with Section leader, develops Section long-term and short-term performance targets and financial goals. Develops and manages annual operating and capital budget. Manages actual performance of expenses and revenues against budget and provides analysis of all material variances to the Clinical Administrator and Division Chief/Medical Director. Creates financial projections and feasibility analysis as needed to meet operational goals and comply with internal audit standards. Manages costs and budgets for multiple sites and/or specialties. Focuses on revenue cycle management and all associated components such as coding, charge submission, charge lag reduction and charge entry accuracy and validity in accordance with the TEC Patient Financial Service standards. Manages physician profit and loss analyses, compensation, and productivity measurement and physician communication in conjunction with the Section Head. Develops and manages faculty and staff compensation according to prescribed, standardized plans and policies of TEC. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Prepares and distributes accurate and timely financial projections, assessments, analyses, reports, plans, and solutions to appropriate management, staff and faculty physicians. Creates documentation and installs methods to evaluate the financial and nonfinancial impact of the program. Assists with data analysis, report preparation and presentation of research findings and publications. Consults with physicians and physician leaders at each practice site to coordinate prompt resolution of operational issues. Effectively and appropriately communicates fiscal information to faculty, staff and TEC Administration. Mentors and provides career development opportunities for staff. Assesses needs and implements staff development and training programs as appropriate. Provides for faculty orientation and training; facilitates training in billing systems and medical record keeping and ensures timely and accurate entries; provides area specific orientation to staff. Serves as a liaison with Emory Healthcare corporate functions and other Emory Healthcare operating companies such as the Emory Hospitals. Develops and supports service lines across the EHC continuum; coordinates between the TEC and Emory Hospital services.

Requirements

Bachelor's degree in business administration, finance, healthcare administration, or related field required.
With bachelor's, minimum of seven (7) years healthcare related experience, ambulatory setting preferred
Minimum requirement of three (3) years supervisory/manager experience.

Nice To Haves

Master's degree preferred.
With master's, minimum of five (5) years healthcare related experience, ambulatory setting preferred.

Responsibilities

Planning, overseeing and directing the operations within a defined Section and/or multiple clinical disciplines of The Emory Clinic.
Managing human, financial and material resources to ensure a high quality, cost effective and responsive health care service to all customers of the Section.
Directing activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.
Process improvement, adherence to patient access standards and oversight of Section business and financial systems.
Budget accountability for the Section.
Developing budget and presents to TEC Executive Administration.
Evaluating Section operations to ensure they are operating efficiently as related to patient care and organizational financial requirements.
Developing Section long-term and short-term performance targets and financial goals.
Developing and managing annual operating and capital budget.
Managing actual performance of expenses and revenues against budget and provides analysis of all material variances to the Clinical Administrator and Division Chief/Medical Director.
Creating financial projections and feasibility analysis as needed to meet operational goals and comply with internal audit standards.
Managing costs and budgets for multiple sites and/or specialties.
Focusing on revenue cycle management and all associated components such as coding, charge submission, charge lag reduction and charge entry accuracy and validity in accordance with the TEC Patient Financial Service standards.
Managing physician profit and loss analyses, compensation, and productivity measurement and physician communication in conjunction with the Section Head.
Developing and managing faculty and staff compensation according to prescribed, standardized plans and policies of TEC.
Formulating plan for professional development.
Attending educational in-services as appropriate.
Participating in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
Preparing and distributing accurate and timely financial projections, assessments, analyses, reports, plans, and solutions to appropriate management, staff and faculty physicians.
Creating documentation and installs methods to evaluate the financial and nonfinancial impact of the program.
Assisting with data analysis, report preparation and presentation of research findings and publications.
Consulting with physicians and physician leaders at each practice site to coordinate prompt resolution of operational issues.
Effectively and appropriately communicating fiscal information to faculty, staff and TEC Administration.
Mentoring and providing career development opportunities for staff.
Assessing needs and implements staff development and training programs as appropriate.
Providing for faculty orientation and training; facilitates training in billing systems and medical record keeping and ensures timely and accurate entries; provides area specific orientation to staff.
Serving as a liaison with Emory Healthcare corporate functions and other Emory Healthcare operating companies such as the Emory Hospitals.
Developing and supporting service lines across the EHC continuum; coordinates between the TEC and Emory Hospital services.