Administrator, Operations

Emory Healthcare•Johns Creek, GA

21h

About The Position

The Operations Administrator is responsible for planning, overseeing, and directing operational activities within a defined section and/or multiple clinical disciplines of The Emory Clinic (TEC). This role manages human, financial, and material resources to ensure the delivery of high-quality, cost-effective, and responsive healthcare services. In partnership with the Clinical Administrator, the Operations Administrator leads initiatives designed to improve operational efficiency, enhance patient satisfaction, and support sustainable healthcare solutions. This role also oversees section business operations, financial systems, patient access standards, and revenue cycle performance.

Requirements

Bachelor’s degree in Business Administration, Finance, Healthcare Administration, or a related field required.
With a Bachelor’s degree: Minimum of seven (7) years of healthcare-related experience, preferably in an ambulatory setting.
Minimum of three (3) years of supervisory or management experience required.

Nice To Haves

Master’s degree preferred.
With a Master’s degree: Minimum of five (5) years of healthcare-related experience, preferably in an ambulatory setting.

Responsibilities

Plan, direct, and oversee operational activities for assigned clinic sections and/or multiple clinical disciplines.
Manage human, financial, and material resources to ensure effective and efficient healthcare service delivery.
Evaluate section operations to ensure alignment with patient care standards and organizational financial requirements.
Partner with the Clinical Administrator to implement operational improvements and ensure high levels of patient satisfaction.
Consult with physicians and physician leaders at each practice site to coordinate the timely resolution of operational issues.
Serve as a liaison with Emory Healthcare corporate functions and other operating units, including Emory Hospitals, to ensure coordinated service delivery across the system.
Develop and manage annual operating and capital budgets for the assigned section.
Present budget proposals and financial updates to TEC Executive Administration.
Monitor revenue and expense performance against budget and provide variance analysis to the Clinical Administrator and Division Chief/Medical Director.
Prepare financial projections and feasibility analyses to support operational planning and ensure compliance with internal audit standards.
Manage costs and budgets across multiple clinic locations and/or specialties.
Prepare and distribute financial analyses, reports, and projections for leadership, faculty physicians, and administrative staff.
Monitor revenue cycle activities including coding, charge submission, charge lag reduction, and charge entry accuracy.
Ensure compliance with TEC Patient Financial Services standards and policies.
Oversee physician profit and loss analyses, productivity reporting, and compensation metrics in collaboration with the Section Head.
Support revenue optimization initiatives and operational improvements that enhance financial performance.
Collaborate with section leadership to establish short-term and long-term performance targets and financial goals.
Develop and implement methods to evaluate the financial and operational impact of programs and initiatives.
Assist with data analysis, reporting, and presentation of operational and financial findings.
Support the development and expansion of service lines across the Emory Healthcare continuum.
Mentor and support professional growth opportunities for staff members.
Assess training needs and implement staff development programs.
Provide orientation and training for faculty and staff on operational processes, billing systems, and medical record documentation.
Ensure staff compliance with organizational policies and operational standards.
Communicate financial and operational information effectively to faculty physicians, staff, and TEC leadership.
Foster collaboration between clinical teams, operational leadership, and administrative departments.
Support coordination between TEC and Emory Hospital services to enhance care delivery and operational alignment.
Work with leadership to develop a professional development plan.
Participate in continuing education, professional organizations, and industry activities to maintain knowledge of healthcare management trends and best practices.