Administrator, National Operations Process

ESQUIRE DEPOSITION SOLUTIONS LLC • Atlanta, GA

37d • $65,000 - $80,000 • Remote

About The Position

The Administrator, National Operations Process documents enhancements, resolves operational issues, and provides day-to-day process administration across multiple business units. You’ll support IT initiatives, including NetSuite enhancements, assist with onboarding, gather employee feedback, and ensure consistency and quality across operational workflows. This role requires collaboration, attention to detail, and a commitment to driving efficiency and process improvement.

Requirements

• High school diploma or equivalent required.
• 3+ years of multi-level management experience
• 1+ year of project management experience
• Demonstrated ability to identify, analyze, create, document, and execute policies and procedures.
• Excellent verbal and written communication
• Strong interpersonal skills
• Effective problem-solving abilities
• Familiarity with NetSuite and web-based organizational tools
• Ability to document and manage workflows and enhancements
• Detail-oriented, able to plan work effectively, manage multiple priorities, and work independently in a fast-paced environment.

Responsibilities

• Document operational enhancements, issues, and problems, and communicate solutions to National Operations leadership.
• Deliver day-to-day operations support and process administration across multiple business units.
• Coordinate with business units to capture best practices and convert them into national policies, procedures, and programs.
• Maintain, update, and manage organizational web applications supporting all documentation.
• Provide accurate reporting of key performance indicators to ensure excellent service levels for clients.
• Collect employee feedback via surveys, quarterly meetings, and engagement platforms.
• Support field operations administrative tasks to ensure data integrity and completeness.
• Assist with new-hire onboarding coordination.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees