Administrator, Digital Quality Support (ADESA)

Carvana•Tempe, AZ

11d

About The Position

Administrator, Digital Quality Support - ADESA About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Role and Team We are seeking a meticulous and highly organized Administrator, Digital Quality Support to join the ADESA Central Operations team. This role is critical in ensuring the accurate display and proper management of vehicle inventory for auction listings on ADESA.com, Simulcast, and DealerBlock. The Administrator will proactively identify and resolve data discrepancies, incorrect configurations, and operational issues that could disrupt sales or misrepresent vehicles, thereby upholding the integrity of our online auction platforms.

Requirements

High School diploma or equivalent required; Bachelor's degree preferred.
Attention to detail
Analytical Skills & Proven ability to gather, review, and compare evidence to determine claim validity and fair resolution.
Exceptional Communication & Conflict Resolution: Strong written communication for conveying decisions professionally; excellent negotiation, de-escalation, and dispute resolution skills for intricate situations.
Must be able to read, write, speak, and understand English.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Nice To Haves

Background in automotive mechanics or reconditioning.
Familiarity with AI tools for data analysis or communication.

Responsibilities

Conduct daily "High Bid Checks" for units with 20+ bids
Verify DealerBlock (DB) listings for consignor accuracy and ensure AMS Floor Prices align with reserve or buy prices.
Monitor inspections to prevent erroneous Light Buyer Look (LBL) units on DB, deciding on Condition Reports or unit removal.
Oversee active sales to avoid simultaneous DB listings, removing units without bids or coordinating on units with bids.
Handle Rejected Change of Sale Ownership (CSO) messages by adjusting AMS data or consulting auctions.
Update location fill-ins, cheat sheets, and post customer vehicles to DB with auction data.
Conduct data audits for errors and root causes, developing solutions for high data quality.
Perform Quality Control (QC) on listings, checking for VIN errors, missing vehicles, and report visibility.
Respond promptly to emails from auction locations and support staff.
Collaborate with internal teams like Fleet Lease, Dealer Relations, and Dealer Registration.
Prioritize tasks, manage projects, and adapt to a dynamic, fast-paced environment.
Identify gaps, suggest improvements, and implement streamlined procedures.