Administrator, Communications (Front Desk)
About The Position
Brick and Timber (the “Company”) is seeking an Administrator, Communications Front Desk for its residential multifamily portfolio in the San Francisco Bay Area. The Communications Front Desk Administrator will serve as the welcoming face at the resident services office at Parkmerced. This role combines front desk responsibilities with resident communications and administrative support to ensure a positive, responsive, and well-organized experience for tenants and guests. The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture. At Brick + Timber, we think renters can experience San Francisco’s old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.
Requirements
- High school diploma or equivalent required; Associate degree or higher preferred
- 2+ years of experience in customer service, hospitality, or office administration
- Excellent verbal and written communication skills
- Friendly, professional demeanor with strong interpersonal and organizational abilities
- Proficient with email, phones, and digital platforms (e.g., Yardi, Monday.com, Zendesk preferred)
- Ability to handle multiple tasks calmly and effectively in a fast-paced, resident-focused environment
Nice To Haves
- Experience in a property management setting or the hospitality industry strongly preferred
- Bilingual skills a plus (especially Spanish, Mandarin, or other languages common in the SF Bay Area)
- Familiarity with CRM and property management tools
- Passion for hospitality, problem-solving, and helping people feel at home
Responsibilities
- Greet residents, guests, vendors, and contractors with warmth and professionalism
- Serve as the first point of contact for walk-ins and phone inquiries, addressing or routing requests appropriately
- Assist with service requests, amenity reservations, building info, and policy-related questions
- Maintain the front desk and shared spaces in a tidy, organized, and welcoming manner
- Track and follow up on incoming issues to ensure thorough resolution
- Respond to tenant inquiries and concerns via Zendesk and Zendesk Talk
- Provide in-person support to residents at the Parkmerced office (1 Varela Avenue) when needed
- Assist with sending building notices, coordinating tenant reimbursements, and communicating about relocations, unit transfers, or organized tenant activities
- Help prepare responses related to Rent Board matters, Small Claims cases, or other tenant-facing concerns
- Collaborate with onsite staff and remote teams to ensure consistent and timely communication
- Use approved Zendesk macros and templates to efficiently respond to common tenant requests
- Track and share positive tenant feedback to support team performance and morale
- Maintain the accuracy of internal communication systems such as the Zendesk Knowledge Base, Monday.com boards, and SOPs
- Follow established Resident Communications Protocols and suggest improvements as needed
- Support the development and maintenance of communication documentation and process tools
- Provide administrative support for communication-related projects, including service updates, system upgrades, and resident notifications
- Assist with the coordination of rentable items including parking and storage
- Help identify communication trends, gaps, or recurring issues to support workflow improvement and service enhancements
- Monitor and help manage package deliveries, vendor check-ins, and amenity bookings as needed
- Track office supply needs and requests
- Support internal coordination, including meeting scheduling and event support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
