Administrative Technician III

Oklahoma Human Services•Tulsa, OK

1d•Onsite

About The Position

This full-time Administrative Technician III position is located in Tulsa, Oklahoma, and offers an annual salary of $34,999.65 plus full state employee benefits. The role involves occasional job-related travel, requiring a valid driver's license and maintained car insurance. The position is based in an office setting and primarily involves serving as a Navigator at reception, assisting customers with inquiries, answering general questions, and managing client information and documents in the computer system. The role also includes serving as an EBT clerk, making program referrals to community resources, and providing high-level customer service to both internal and external stakeholders. The successful candidate will participate in conferences, attend mandatory trainings, and ensure compliance with Adult and Family Services business processes, policies, and standards, while also performing various backup duties as required.

Requirements

24 months of clerical office experience; or an equivalent combination of education and experience.
Must possess a valid driver's license and must maintain required car insurance.

Responsibilities

Serves as the Navigator at reception by assisting customers with inquiries; answering general questions; entering and retrieving client information in the computer; and uploading documents timely and accurately.
Demonstrate the ability to handle difficult situations with respect and courtesy.
Serves as the EBT clerk.
Make appropriate program referrals to community resources.
Provide a high level of customer service to both internal and external, ensuring that inquiries and concerns are handled professionally and in a timely manner.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.
Writes, presents, and interprets information in a clear, concise, and organized manner.
Maintain compliance with Adult and Family Services business processes, policies, and standards.
Performing various backup duties as required.