Administrative Support

Lutheran Metropolitan Ministry • Cleveland, OH

32d • $16

About The Position

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community. Position Summary The Administrative Support (AS) plays a crucial role in maintaining the smooth operation of our front desk and providing exceptional support services to clients and visitors. In addition, the AS is responsible for answering phone calls, greeting and directing visitors and providing administrative support to the Agency.

Requirements

• Our ideal candidate has a high school diploma or equivalent; additional certification or associate degree in related field is a plus.
• Proficient in operating a multi-line telephone system
• Proven experience in a similar role, preferred.

Nice To Haves

• Experience working with the homeless, chemically dependent, or mentally disabled individuals; and effective communication and crisis intervention skills preferred.

Responsibilities

• Answer and route incoming phone calls to the appropriate individuals or programs/departments
• Manage the distribution of incoming and outgoing mail, coordinate delivery to the appropriate recipients
• Assist with various administrative tasks such as data entry, photocopying, check distribution, etc.
• Assist with coordinating Agency events such as meetings, workshops, trainings, etc.
• Ensure compliance with Agency security procedures by issuing and collecting visitor badges and parking key fobs
• Create ID badges for new staff and participants, as appropriate
• Collaborate with team members to provide excellent client support and maintain a professional and positive work environment
• Collaborate with team members to maintain updated resources such as staff directory, off-site resources for clients, etc.
• Respond to client inquiries and requests in a timely and professional manner
• Manage the RSC facility visitors log
• Manage the front desk voicemail throughout the work shift
• Send building communications and reminders, as appropriate
• Maintain a clean and organized front desk area, ensuring a professional appearance

Benefits

• LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds.
• We offer excellent benefits, generous PTO and respectable wages.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED