Administrative Support for Wraparound Services

Families and Youth•Las Cruces, NM

12h•$17 - $21

About The Position

The Administrative Support will provide administrative support to a High Fidelity Wraparound program that can include, but is not limited to, referrals, tracking requirements, data collection and input, workforce tracking Provide administrative support to the Wraparound program to ensure efficient daily operations and program effectiveness. Manage and track referrals, including intake documentation, timelines, and required follow-up activities. Maintain accurate, complete, and timely program records in compliance with agency, Medicaid, and contractual requirements. Collect, enter, and monitor program data across required systems, ensuring data integrity and accuracy. Assist in preparation for Medicaid audits, internal reviews, and Quality Service Reviews (QSRs) by organizing documentation, reports, and required materials. Support ongoing fidelity tracking related to High Fidelity Wraparound standards, including documentation review and monitoring required elements. Track program deliverables, reporting deadlines, and compliance requirements to support continuous quality improvement. Support workforce tracking, including caseload monitoring, staff assignments, and required training or credential documentation. Coordinate communication and information sharing between Wraparound facilitators, program supervisors, and program manager as needed. Perform additional administrative duties as assigned to support program operations and quality assurance efforts.

Requirements

Associate's degree or equivalent experience in administrative support, business administration, or related field
2+ years experience in administrative support or similar coordination role
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace applications
Excellent written and verbal communication skills with strong attention to detail.
Discretion and confidentiality: Ability to handle sensitive organizational information with appropriate confidentiality and professional judgment across all leadership areas
Proactive problem-solving: Initiative to anticipate needs, identify challenges, and propose solutions independently while supporting multiple priorities
Collaborative approach: Ability to work effectively with diverse teams, external partners, and organizational stakeholders across all departments
Adaptability and flexibility: Comfort with changing priorities, evolving organizational needs, and dynamic work environments spanning clinical, operational, and strategic functions
Cultural competency: Understanding and appreciation for FYI+'s diverse community and commitment to trauma-informed, inclusive practices

Responsibilities

Manage and track referrals, including intake documentation, timelines, and required follow-up activities.
Maintain accurate, complete, and timely program records in compliance with agency, Medicaid, and contractual requirements.
Collect, enter, and monitor program data across required systems, ensuring data integrity and accuracy.
Assist in preparation for Medicaid audits, internal reviews, and Quality Service Reviews (QSRs) by organizing documentation, reports, and required materials.
Support ongoing fidelity tracking related to High Fidelity Wraparound standards, including documentation review and monitoring required elements.
Track program deliverables, reporting deadlines, and compliance requirements to support continuous quality improvement.
Support workforce tracking, including caseload monitoring, staff assignments, and required training or credential documentation.
Coordinate communication and information sharing between Wraparound facilitators, program supervisors, and program manager as needed.
Perform additional administrative duties as assigned to support program operations and quality assurance efforts.