Administrative Support Specialist

UBEO Business Services•Asheville, NC

21h

About The Position

We seek a customer-focused, high energy, self-starting individual to connect with customers and support our accounts receivable and equipment meter collection efforts, working within an Admin team of 6 locally. Purpose This position is responsible for collecting payments and meter reads from customers and contributing to the Admin. processes within the business Responsibilities include, but are not limited to the following: Engage with customers via daily phone calls to resolve outstanding accounts receivable payments Import of customer equipment meter readings and follow-up phone calls to resolve identified meter discrepancies Engage with local Sales Team to prepare Account Reviews Cross-train and support other staff members within a dynamic business environment Daily check deposit Scanning and filing of service contract documentation Other duties as assigned Job Related Dimensions Excellent communication skills –over the phone and written Strong attention to detail Strong problem-solving skills Ability to provide customer service for internal and external customers and must be able to work within a team atmosphere General knowledge of MS Office products (Excel, Word, MS Outlook) Must have general computer skills, 10-key typing skills, E-Automate experience preferred. Qualifications HS Diploma or GED Physical Demands & Work Environment Ability to sit at desk for prolonged periods of time. Ability to talk on the phone and work with various computer tools and applications. Ability to type and compose written communication in various forms. Ability to lift 20+lbs on occasion. A competitive compensation package is offered. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. These include: Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare. Generous Company Paid Health Reimbursement Account Options to defray deductible expenses Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren) Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance Pet Insurance, breathe easy knowing Nationwide has your pets covered Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7 A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life Proof of eligibility to work in the United States is required. We are an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, marital status or any other group protected by applicable federal, state or local laws.

Requirements

Excellent communication skills –over the phone and written
Strong attention to detail
Strong problem-solving skills
Ability to provide customer service for internal and external customers and must be able to work within a team atmosphere
General knowledge of MS Office products (Excel, Word, MS Outlook)
Must have general computer skills, 10-key typing skills, E-Automate experience preferred.
HS Diploma or GED
Ability to sit at desk for prolonged periods of time.
Ability to talk on the phone and work with various computer tools and applications.
Ability to type and compose written communication in various forms.
Ability to lift 20+lbs on occasion.

Responsibilities

Engage with customers via daily phone calls to resolve outstanding accounts receivable payments
Import of customer equipment meter readings and follow-up phone calls to resolve identified meter discrepancies
Engage with local Sales Team to prepare Account Reviews
Cross-train and support other staff members within a dynamic business environment
Daily check deposit
Scanning and filing of service contract documentation
Other duties as assigned