Administrative Supervisor

Consumer Direct Care Network•Anchorage, AK

7h•Onsite

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Manage a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. Oversee program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy. Please note : The selected candidate will have the opportunity to report to either our Anchorage or Wasilla office. The starting salary for this position is $61,200 annually.

Requirements

Be able to successfully pass a background screening
Ability to work flexible and/or extended hours, if needed, to meet the job requirements
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
The noise level in the work environment is typical of that of an office.
Incumbent may encounter frequent interruptions throughout the workday.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Associate’s Degree preferred
2 years previous office experience preferred
Leadership experience highly preferred

Responsibilities

Ensure team members provide excellent customer service to external and internal customers.
Compile and report customer service and enrollment metrics to the management team, as assigned.
Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission.
Supervise, train, and coach employees on standard operating processes and policies, and procedures.
Conduct advanced reporting and oversight activities.
Resolve escalated complaints from internal and external clients.
Communicate effectively.
Comply with applicable legal requirements, standards, and policies, and procedures.
Exhibit an intermediate level of computer efficiency.
Demonstrate effective problem-solving and decision-making skills.
Monitor deliverables and ensure the timely completion of projects.
Participate in and assign professional development and training activities.
Collaborate with stakeholders regarding the delivery of services.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Market services to referral sources.
Handles complex service programs and special projects.
Other duties as assigned

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance