Administrative Supervisor - Days

Lowe's Companies, Inc.•Saint Joseph, MO

About The Position

The Administration Supervisor is primarily responsible for overseeing key support functions at their corresponding supply chain location, as well as handling Human Resources tasks. These include directly supervising a high performing team of Inbound and Outbound Coordinators, Quality Assurance/Inventory Coordinator, and other Support Associates. Additional tasks include managing the facility’s Holding Account, and ensuring store claims are processed, inventory discrepancies are resolved, and traffic/transportation issues are addressed. This person is also responsible for onboarding facility staff, assisting associates with payroll and benefits enrollment, and ensuring personnel performance standards are set, monitored, and reviewed. Finally, this role is responsible for other duties as assigned which may include additional support of operations associates as needed by the operations leadership teams.

Requirements

High School Diploma or GED
5 years’ experience in a distribution or warehouse facility with increasing responsibilities

Nice To Haves

Bachelor’s Degree – Business, Human Resources, or related field
Experience at other facilities in the Lowe’s network, or in an industrial setting
Experience in a Human Resources function
Experience preparing, analyzing, and interpreting financial reports and data
Leadership experience with direct report responsibility
Experience mentoring and coaching others
Experience managing projects, resources, time, and budgets
Basic computer skills including a working knowledge of Microsoft Office Suite
Bi-lingual skills, if applicable to the facility

Responsibilities

Communicates clear expectations for associates and provides timely and constructive feedback
Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled
Mentors and builds relationships with associates, recording planned encounters when needed
Holds direct reports accountable to expected behaviors and performance levels through regular coaching, feedback, and the completion of annual reviews
Monitors cross-training of Inbound Coordinator, Outbound Coordinator and Inventory Coordinator for backfilling purposes
Manages the checkbook; pays vendors for lost units and adds credit when additional units are found
Monitors the following activities from the Inventory Coordinator or perform directly: (1) Contacts stores regarding store claims and make adjustments for loss, (2) Researches missing units in store database to identify any additional units they received and brought into inventory to account for missing stock, (3) Processes store claims in access database, and (4) Makes adjustments to inventory in HOST mainframe system
Handles escalated customer service calls from stores or when associates are busy; general store calls may include questions regarding: Proposed product shipment dates, Emergency bill, S.O.S orders, Vendor calls, Store claims
Resolves inventory discrepancies and miss-picks
Order appropriate supplies when requested/needed
Process expenses for the facility
Manages the load planning process
Verifies timesheet entry, vacation, sick time, and attendance of associates
Coordinates hiring, orientation, and training of new associates
Ensures associate training requirements are current and documented in training system
Supports the administration of and adherence to HR activities including recruiting/hiring, performance management, engagement survey, benefits enrollment, training, and relevant policies and procedures
Participates in incident review process for safety incidents and product incidents
Handles worker compensation claims and records
Ensures all files, postings and signage are compliant
Ensures all administrative records are kept and are compliant with record retention
Ensures financial records are accurate and all facility bills are paid
Communicates effectively with associates regarding business objectives or current issues
Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested
Discusses and resolves issues with and between associates
Participates in the hiring process by initiating job requisitions when appropriate and interviewing prospective candidates
Ensures associates receive proper training
Other duties as assigned