Administrative Supervisor

State of North Carolina

1d • Onsite

About The Position

This position is located at the I-95 North Welcome Center in Pleasant Hill, NC (Northampton County) at the N.C./VA Stateline. The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national, and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. This is a supervisory/public relations position that manages the operation and maintenance of a state Welcome Center, ensuring that North Carolina's visitors receive excellent customer service and accurate travel information. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service at points of entry to the state along interstate highways. The manager is responsible for hiring, developing, training and supervising a staff of three full-time travel counselor, a custodian and a part-time travel counselor. The manager also serves as a travel counselor for the traveling public by answering questions about the state's tourist facilities, attractions, events and highway routing. This position develops strong working relationships with Visit NC, local convention and visitors bureaus, Chambers of Commerce other tourism industry organizations and associations, and various entities within NC state government and specifically within the Department of Commerce. This position also requires giving occasional presentations to schools or civic groups. Welcome Centers are open 7 days a week from 8am to 5pm. The work schedule includes weekday, weekend and holiday work. Limited overnight travel.

Requirements

• To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit.
• High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker; or equivalent combination of education and experience.

Nice To Haves

• Experience in a lead or supervisory role within a guest, visitor services, or customer service environment.
• Experience working in tourism, hospitality, or the visitor services/customer service industry.
• General knowledge of the principles and practices of public relations, sales, and customer service.
• Experience communicating tourism-related information both verbally and in writing, including details on attractions, events, accommodations, recreational, historical, and the state’s geographic features.
• Experience delivering high-quality visitor services using technology to research, compile, and communicate accurate information while engaging diverse audiences professionally.

Responsibilities

• manages the operation and maintenance of a state Welcome Center
• hiring, developing, training and supervising a staff of three full-time travel counselor, a custodian and a part-time travel counselor
• serves as a travel counselor for the traveling public by answering questions about the state's tourist facilities, attractions, events and highway routing
• develops strong working relationships with Visit NC, local convention and visitors bureaus, Chambers of Commerce other tourism industry organizations and associations, and various entities within NC state government and specifically within the Department of Commerce
• giving occasional presentations to schools or civic groups

Benefits

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees