Administrative Supervisor

Consumer Direct Care Network•Richardson, TX

1d•Onsite

About The Position

The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Manage a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. Oversee program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

Requirements

Be able to successfully pass a background screening
Ability to work flexible and/or extended hours, if needed, to meet the job requirements

Nice To Haves

Associate’s Degree preferred
2 years previous office experience preferred
Leadership experience preferred

Responsibilities

Ensure team members provide excellent customer service to external and internal customers.
Compile and report customer service and enrollment metrics to the management team, as assigned.
Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission.
Supervise, train, and coach employees on standard operating processes and policies, and procedures.
Conduct advanced reporting and oversight activities.
Resolve escalated complaints from internal and external clients.
Communicate effectively.
Comply with applicable legal requirements, standards, and policies, and procedures.
Exhibit an intermediate level of computer efficiency.
Demonstrate effective problem-solving and decision-making skills.
Monitor deliverables and ensure the timely completion of projects.
Participate in and assign professional development and training activities.
Collaborate with stakeholders regarding the delivery of services.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Market services to referral sources.
Handles complex service programs and special projects.
Bi-lingual preferred in various locations
Other duties as assigned

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance