Administrative Specialist

Kentucky Personnel Cabinet•Frankfort, KY

5d•Onsite

About The Position

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on the people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services, as well as the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our Division of Motor Carriers Tax Section as an Administrative Specialist in Franklin County, you will have the opportunity to provide high-level professional administrative support to internal staff and leadership related to an agency's business operations.

Requirements

Graduate of a college or university with a bachelor's degree.
One year of professional, administrative, or business experience.
Additional education will substitute for the required experience on a year-for-year basis.
Additional administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.
Customer Service experience in a business setting.
Experience with helping customers with calls or emails
Experience interpreting and enforcing policies, procedures, and statues.
Experience handling business documents.

Responsibilities

Provide direct customer service to the industry by phone or electronically to answer less-involved tax questions, such as tax status, reinstatements, and documentation request.
Assist tax specialists and supervisor in the collection of carrier, tax, compliance, and payment data.
Assist with gathering Kentucky Weight Distance (KYU) Automatic Truck Screening (KATS) reports for the tax specialists.
Assist with gathering documentation, digital observations, and any other data needed by the tax specialists to make a report to the carrier observed on the KATS system.
Direct the customer to the website if any tax filings or penalties are due and have been billed.
Assist the Kentucky Weight Distance (KYU) and Kentucky Intrastate Tax (KIT) Fuel Tax Specialists.
Assist with customer questions providing account research assistance or pulling documents to aid in the processing of amending returns and refunds.
Process daily impounds from Commercial Vehicle Enforcement (CVE) to ensure all taxes and fees are collected from the carrier.
File all tax-related paper documents in the appropriate folder and place in the library for future reference.
May assist the bond specialist in the search for documents needed to process a bond refund request.
Other duties as assigned.