Administrative Specialist Senior

Kentucky Personnel Cabinet•Frankfort, KY

7d•Onsite

About The Position

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services and the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our IPR as a Administrative Specialist Senior in Franklin County, you’ll have the opportunity to provide direct assistance to the general public and Department of Vehicle Regulation staff in all aspects to include an advanced level verification of complex applications for vehicle licensing, collection of taxes and issuance of credentials; and preform other duties as required. Summary of Responsibilities: Provides support to IRP customers & Department of Vehicle Regulation staff by conducting advanced level verification of applications submitted for departmental credentials. Using complex data systems such as C View, MCMIS, NAS, IDR, Tyler, IFTA Demographics, MC Portal, Motor Carrier Connect (MCC), and KAVIS. Reviews applications required by Federal and State laws for vehicle licensing, International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA), motor carrier taxes and credentials. Issues, renews, cancels and reinstates credentials and license. Ensures compliance with reciprocal agreements. Collects and processes required fees. Provides override authority when applicable. Issue receipts for completed transactions from Motor Carrier Connect (MCC). Assist customers with completing supplements, tax filings, renewals, audit bills, penalty and interest, failure to file fees, and account access by providing direction at customer service computers or via phone and email. Monitor walk-in workflow assignments by assessing the One Stop Kiosk traffic flow, assigning customers accordingly and ensuring tickets are resolved timely. Open and login to the Customer One Stop Kiosk each morning, as assigned, to allow customers to sign in for services. Continually monitor the customer traffic to ensure effective customer service is provided. Other duties as assigned. Ideal candidate will have experience in: Excellent verbal and written communication skills. Excellent computer skills. Ability to plan and establish priorities. Attention to detail being thorough and accurate in completing tasks. Ability to work alone or cooperatively as part of a team.

Requirements

Excellent verbal and written communication skills.
Excellent computer skills.
Ability to plan and establish priorities.
Attention to detail being thorough and accurate in completing tasks.
Ability to work alone or cooperatively as part of a team.
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Three years of professional, administrative, or business experience.
Maintain a valid driver's license.
Frequently communicate in person or by other means of technology.
Work overtime or alternate work schedules.

Responsibilities

Provides support to IRP customers & Department of Vehicle Regulation staff by conducting advanced level verification of applications submitted for departmental credentials.
Using complex data systems such as C View, MCMIS, NAS, IDR, Tyler, IFTA Demographics, MC Portal, Motor Carrier Connect (MCC), and KAVIS.
Reviews applications required by Federal and State laws for vehicle licensing, International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA), motor carrier taxes and credentials.
Issues, renews, cancels and reinstates credentials and license. Ensures compliance with reciprocal agreements.
Collects and processes required fees. Provides override authority when applicable.
Issue receipts for completed transactions from Motor Carrier Connect (MCC).
Assist customers with completing supplements, tax filings, renewals, audit bills, penalty and interest, failure to file fees, and account access by providing direction at customer service computers or via phone and email.
Monitor walk-in workflow assignments by assessing the One Stop Kiosk traffic flow, assigning customers accordingly and ensuring tickets are resolved timely.
Open and login to the Customer One Stop Kiosk each morning, as assigned, to allow customers to sign in for services.
Continually monitor the customer traffic to ensure effective customer service is provided.
Other duties as assigned.