Administrative Service Manager

Dead River Company • North Haverhill, NH

2h

About The Position

The Administrative Service Manager coordinates Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient, profitable operation. The Administrative Service Manager supervises the work of employees responsible for dispatching, inventory, billing, productivity and payroll. As the Administrative Service Manager, you’ll take the lead on key operational functions that keep our service department running smoothly.

Requirements

• A high school diploma is required.
• 2–4 years of supervisory experience (preferred)
• Accounting background helpful
• Desire to lead and leadership skills
• Strong trouble-shooting and analytical skills
• Demonstrated commitment to outstanding customer service
• Excellent communication and interpersonal skills
• Good computer skills
• Flexibility including the ability to react quickly, make decisions and implement quick changes
• Common sense
• Planning and scheduling skills
• Organization skills
• Commitment to maintaining systems for accounting control
• Good delegation and follow-up

Nice To Haves

• A Bachelor’s degree preferred or equivalent experience.
• Petroleum industry knowledge is a plus

Responsibilities

• Supervises the administrative operations of the Service Department to promote excellent customer service, maximum efficiency and a harmonious working atmosphere.
• Recruits, hires, trains, and develops administrative Service Department personnel.
• Gives performance feedback to employees.
• Maintains written documentation on employees according to company policy.
• Oversees the dispatching of service technicians to various types of service calls including installations, tune-ups, emergency or same-day service, gas checks and other routine service work.
• Sets the standard for the quality and timeliness of the employees’ response to customer needs through effective planning, coordination, and scheduling.
• Ensures staff cross-training on Service Department administrative procedures.
• Coordinates and delegates the duties of department personnel and approves employee schedules and payroll hours.
• Preplans upcoming and ongoing schedules, addresses customer service, productivity and quality control issues in conjunction with the Field Service Manager.
• Oversees accurate and timely service billing.
• Generates and analyzes month end Service Department reports (productivity, callback, variance analysis, and various LP reports).
• Reviews department financial statements and may participate in annual budget preparation.
• Supervises the purchasing, pricing and inventory levels of heating equipment and replacement parts.
• Ensures compliance with central inventory purchasing programs and price book.
• Assures operational efficiency using strong communication, interpersonal, leadership and organizational skills through delegation and follow-up.
• Develops and maintains systems for accounting controls in billing, payroll and inventory.
• Utilizes company assets well through effective inventory control in accordance with budget forecasts and company objectives.
• Coordinates equipment installations with the sales staff (or Field Service Manager), calculates prices on completed installations, completes installation analyses, and calculates any equipment sales commissions.
• Promotes a safe working environment.
• May perform accident and injury investigations and follow-up.
• Performs other work-related duties as assigned.

Benefits

• Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED