Administrative Scheduling Dispatcher

Human Resources Team

17h

About The Position

The main objectives of this position are to support the operations management team in a dispatching/scheduling and administrative role. This position is a scheduling and administrative position and reports to the office manager and general manager. The dispatcher will be responsible for having a strong focus on customer service/support. The dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Requirements

Prior Dispatch/scheduling and customer service experience
Working with all team members in office and field technicians.
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
The ability to manage multiple priorities
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Responsibilities

Performing triage on incoming customer calls
Scheduling service for local and national customers as necessary
Dispatching technicians to perform service at customer sites as necessary
Answer phone calls, text or email messages
Provide customer support as necessary
Invoicing routine inspection services.
Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry