Administrative Sales Support

Krapf Group•West Chester, PA

62d

About The Position

OVERVIEW OF KRAPF GROUP: Krapf Group Vision: Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania. EXPECTATIONS: Support Krapf vision and mission in all activities Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service Represent Krapf in a professional, business-like manner Comply with all Krapf employee and safety policies POSITION SUMMARY: This office position provides administrative support for the President and Vice President of Krapf Coaches, Inc. Administers various programs in support of the Operations of KCI.

Requirements

Minimum of 3 years direct work experience required
Ability to perform basic office tasks while using office equipment and transportation related software
Proficient use of all Microsoft Office programs with strong emphasis working with Word and Excel
Strong attention to detail and the ability to maintain confidentiality
Strong customer service skills especially the ability to remain calm under demanding and stressful conditions
High school education or equivalent required.

Nice To Haves

Bachelor degree preferred.

Responsibilities

Assist the President and Vice President in providing positive representation of the Company
Process payroll, including entry of work hours for employees to ensure timely and accurate processing
Create and maintain the monthly On Call calendar to ensure complete coverage 24 hours/day
Answer phones, route calls, take messages, and assist walk-in customers as needed
Administer employee programs and provide detailed tracking
Perform daily administrative functions, including report creation, reconciliation of monthly invoices and cash receipts
Create and maintain employee files and assist with employee changes
Coordinates travel arrangements
Assists with contract bids and special projects as assigned by management
Promote charter sales by interacting on internet networking sites
Determine pricing within company guidelines and prepare quotes for charter trips, including multi-day trips
Sell and confirm charter orders
Data enter charter sales and submit sales list to Corporate for generation of charter sales paperwork
Sell and process casino group trips and retail trips
Process credit card payments and credits
Monitor credit accounts to ensure payments are made in a timely fashion
Data enter payments and deposits into charter orders
Clear the credit card machine and summarize deposits in a timely manner
Answer general phone calls and forward them appropriately
Provide general clerical support to charter office staff as needed
Prospect for new business by way of cold calling on the phone
Provides support in dispatch as needed
Perform other job duties as assigned