Administrative Sales Support

Porcelanosa USA•Seattle, WA

10h•Onsite

About The Position

Porcelanosa is firmly positioned at the forefront of the Spanish and international markets thanks not only to our solid values of innovation and quality, but also the trust placed in our large team, made up of almost 5000 skilled professionals, and our commitment to the environment and stakeholders. Porcelanosa products are designed with people in mind, intended to make their lives better and featuring the finest state-of-the-art innovations. Boasting over 45 years of experience, Porcelanosa is present in more than 150 countries around the world. Our success is based on a unique business model, built on a solid corporate strategy. At Porcelanosa, you’ll join a global leader in luxury tile, kitchen, and bath products, known for our commitment to innovation, design excellence, and customer satisfaction. We provide a collaborative environment where your contributions directly support the success of our sales team and enhance the customer experience. You’ll enjoy opportunities for professional growth, a supportive team culture, and the satisfaction of working with high-end, design-forward products that inspire spaces worldwide.

Requirements

An associate or bachelor’s degree in business administration, business management, or a related field preferred.
Demonstrable experience in sales support administration, or similar.
Experience with sales industry software like Salesforce and client relationship management (CRM) systems, or similar.
Familiarity with sales contracts and agreements.
Proficiency in Microsoft Word and Excel.
Excellent written and verbal communication skills, as well as customer service skills.
Exceptional interpersonal skills and a proactive approach toward problem-solving.
Must be available to work Saturdays as needed.
Proof of legal authorization to work in the United States for Porcelanosa, which will be confirmed by E-Verify within three business days of your hire date.

Nice To Haves

Experience in tile, kitchen and bath not required but highly encouraged

Responsibilities

Follow up and respond promptly to customer inquiries, providing accurate information and minor product details.
Schedule orders for delivery, confirm shipments, and provide tracking details to the appropriate party.
File and manage sample orders; ensure all outgoing samples are properly processed.
Assist in scheduling and coordinating sales meetings, customer appointments, and showroom events.
Provide full administrative support to sales representatives, including freight quotes, stock checks, sample coordination, and resolving discrepancies.
Maintain and update the automated phone system to ensure accurate routing and current data.
Keep the showroom organized by putting away loose samples daily, maintaining sample inventory, and reordering as needed.
Organize and maintain tile product libraries, replacing damaged items and removing discontinued products.
Research and resolve billing, payment, shipment, product, and inventory issues as directed.
Process price adjustments, returns, refunds, and credit transfers; coordinate with the customer service team to resolve damage claims.