Administrative Resource-Customer Support

Rio Grande•Albuquerque, NM

3d•Hybrid

About The Position

We, at Rio Grande, are passionate about offering world-class customer service, developing long-lasting customer relationships and empowering our associates to have an active and influential voice in how things get done. This is a full-time position.

Requirements

You will have a minimum of 2 years experience in customer service, as well as a passion for going above and beyond to help customers grow their businesses.
Computer proficiency in a Windows/Microsoft Office-based environment and Internet navigation skills. SharePoint knowledge a plus.
Self-motivation and bias to action.
Ability to gather and analyze information to quickly understand the customer’s core issue and collaborate on a solution.
Excellent verbal and written communication skills; bilingual in Spanish is a plus.
Ability to de-escalate and diffuse customer issues to reach a win-win solution.
Active listening skills.
Ability to adapt to change.
Positive attitude.
Sales experience.
Strong attention to detail and problem-solving skills.

Nice To Haves

SharePoint knowledge a plus.
bilingual in Spanish is a plus.
Sales experience.

Responsibilities

Assist with customer service concerns and Distribution Center order related issues.
Communicate with customers via phone, chat, and email identifying the customers’ needs and how our products and services best serve those needs.
Handle customer inquiries in a friendly, professional manner to ensure excellent customer service experience.
Process customer orders and cover phone queues as needed
Perform administrative duties in support of sales and customer service
Collaborate with teammates to recommend and create process improvements.
Manage multiple business software systems to effectively serve the customer.
Manage and prioritize daily activities and duties within service level agreements

Benefits

Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
401(k) matching program
Paid time-off benefits, plus an additional seven paid holidays
Paid life insurance and optional additional life insurance
Long-term and short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym and company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation, including an opportunity to share in the profits