Administrative Program Coordinator II - Patient Experience

Cleveland Clinic

22h•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. At Cleveland Clinic, everyone is a caregiver, including our essential administrative and non-clinical staff. All your efforts are crucial in helping us continue providing the exceptional care our patients and communities have come to expect. As Administrative Program Coordinator II, your work focuses on managing various projects, identifying improvement opportunities and enhancing department efficiency and cohesion. Ultimately, your efforts help ensure Cleveland Clinic can continue delivering the best patient care experience possible. A caregiver in this position works 8:30am to 5:00pm.

Requirements

Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs

Nice To Haves

Bachelor’s Degree in Business Administration, Healthcare Administration or a related field
Healthcare or related organization experience
Experience developing healthcare, financial or education programs

Responsibilities

Function as a liaison and administrative, technical and operational resource.
Initiate or lead less complex projects.
Coordinate policy evaluation and implementation.
Identify operational improvement opportunities to create an efficient workplace.
Develop communications, databases and budget summaries.
Lead orientation and records management activities and ensure standards are maintained.
Develop and update interdepartmental education programs.
Assist with the scheduling, coordination, preparation and communication of meetings.
Facilitate and attend meetings and record key outcomes.
Identify key milestones and deadlines.
Communicate project status and requirements to achieve results.
Research, analyze and organize information for presentations.
Assist department leadership with large or complex projects.