Administrative Professional (Utilities Billing Clerk)

Syracuse City•Syracuse, UT

34d•$20 - $32•Onsite

About The Position

This position is responsible for providing customer service to City residents, update utility accounts or disconnect accounts; collect utility and building permit payments. Answer questions in person and on the phone and direct calls where needed; perform administrative support duties for the Utility Department.

Requirements

Knowledge of secretarial and office practices and procedures
Knowledge of business English usages, spelling, grammar, and punctuation
Skilled in handling multiple projects with many interruptions
Skilled in prioritizing and organizing workload to meet deadlines
Ability to communicate effectively both orally and in writing
Ability to complete reports and answer questions from reports
Ability to read, understand, interpret, and explain rules and regulations
Ability to deal with face-to-face customer negotiation and conflict in a positive manner
High School Diploma or GED and
One to Four (1-4) years of professional secretarial/ clerical experience or
An equivalent combination of education and experience.
Working knowledge of Microsoft Office Products - Word, Excel, and Outlook
High School Diploma or GED and
More than four (4+) years of relevant professional secretarial/ clerical experience; or
An equivalent combination of education and experience.
Working knowledge of Microsoft Office Products - Word, Excel, and Outlook

Nice To Haves

1 year experience in local government
Bachelor's Degree or higher in a relevant field
Notary Public Certification
Microsoft Office Specialist Associate Certification

Responsibilities

Balance utility and court drawer; take payments for utility bills and court fines
Answer questions and telephones according to established guidelines
Direct calls and visitors to appropriate source
Independently respond to letters and general correspondence of a routine nature
Conduct investigations, determine facts, report findings, and adjust billings
Perform water, sewer and storm water service fee calculations, abatements, and rate adjustments
Explain rate structures on all billings
Inform customers of investigations and decisions verbally and/or in writing
Provide information to the public and other agencies regarding the division's operations, services, policies, and procedures
Input and update customer account information daily by data entry; disconnect services, maintain address changes
Input completed work order and water leak forms and send letters
Maintain a productive working environment which includes, but is not limited to, a spirit of cooperation with co-workers, peers, and the public
Perform other duties as assigned by the Utilities Billing Supervisor