BMC - ADMINISTRATIVE PBX OPERATOR

MOUNTAIN VIEW HOSPITAL LLC

14d • Onsite

About The Position

Mountain View Hospital is looking for an Administrative PBX Operator to join our team! JOB SUMMARY: The Phone Operator/PBX courteously answers the phone by greeting the caller, identifying the clinic and self, and then directing calls to the appropriate recipient. Directs patients and their guests with appropriate information and does so in a courteous and professional manner. Maintains confidential interactions with patients and their guests. Responds to emergency situations appropriately and according to training.

Requirements

• Education/Certification: High School graduate or equivalent. Current BLS certification including training on defibrillators and renewal as required.
• Experience: No experience required
• Equipment/Technology: Business machines operation required and proficient in MS Office and Excel. Has the ability to learn complex phone systems and hospital information system.
• Language/Communication: Must be a great listener and have the ability to communicate expertly and appropriately in English with a diverse group of people.
• Mathematical Skills: Basic math.
• Mental Capabilities: Must be even-tempered and able to make sound decision and judgments. Must have the ability to prioritize multiple and competing customer and staff needs.
• Interpersonal: Must have excellent interpersonal skills by treating others with politeness and civility.
• Performance: Strives for daily excellence in all verbal and non-verbal communications

Responsibilities

• Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system by:
• Greeting callers with an appropriate salutation in a confident, unhurried and cheerful tone.
• Identifying the hospital.
• Identifying self.
• Asking questions to determine a caller’s needs such as “How can I help you?” or “What can I do for you?”
• Does not use questions such as “Can I help you?” or “What do you need?”
• Routes calls to the appropriate person or department.
• Return calls as necessary and effectively.
• Leaves clear and informative voicemail messages.
• Communicates general information to appropriate personnel, patients or guests. Ensures propriety information is not disclosed.
• Maintains an organized workspace and functions well during stressful periods or situations.
• Treats all persons with respect and dignity, including but not limited to: patients, families, guests, vendors, physicians, employees, etc.
• Ensures patient records or other patient information is kept confidential.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees