Administrative Operations Representative
About The Position
The Administrative Operations Representative plays a critical role in supporting processing functions across multiple commercial lines workflows, with primary responsibility for endorsement processing, renewal review, audit support, and cross‑team operational assistance. This position requires strong attention to detail, proficiency with Microsoft Office, excellent customer service abilities, and the capacity to collaborate with internal teams and external insureds. This role supports both front‑end and back-end processing and will expand into additional market workflows as proficiency grows. TCP's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.
Requirements
- High School Diploma or equivalent.
- Possesses organizational abilities to manage multiple tasks efficiently.
- High attention to detail related to communications, scheduling, and recordkeeping.
- Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.
- Develops working knowledge of department operations, policies, and procedures.
- Excellent interpersonal and communication skills.
- Demonstrates interpersonal and communication skills.
- Proven ability to handle confidential information with discretion.
Responsibilities
- Assist with reviewing and updating policy and account information for accuracy
- Enter and maintain data in internal systems to support policy servicing and updates
- Support processing of routine policy changes and administrative tasks
- Assist with renewal preparation by reviewing returned items and flagging needed updates
- Help maintain accurate records and documentation in accordance with internal guidelines
- Identify discrepancies and escalate items as needed for review
- Provide general support to service teams to ensure timely handling of client requests
- Assist clients with basic questions, self‑service tools, and portal access
- Deliver professional customer service through phone and email communications
- Participate in training and cross‑training to build knowledge and support team coverage
- Provide backup assistance to support team workload, PTO coverage, and daily operations
- Performs other duties as assigned.
Benefits
- We offer competitive benefits packages for full-time and part-time employees.
- Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
- Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
- Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
- Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
- Learn more at http://www.gaig.com/careers
- Excludes seasonal employees and interns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
