Administrative Operations Manager

Daimler Truck AG•Canton, OH

23h•Onsite

About The Position

The Administrative Operations Manager is a critical leadership position within the Canton Parts Distribution Center (PDC), driving operational excellence and customer satisfaction. This role oversees centralized administrative operations with a focus on receiving and shipping, ensuring compliance, accuracy, and efficiency. Reporting to the PDC Manager, this position aligns administrative tasks with operational goals, fosters a culture of accountability and continuous improvement, and collaborates across functions to resolve complex challenges. The ideal candidate will have a strong background in WMS systems, inventory management, and team leadership, with a passion for process optimization and cross-functional collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

Requirements

Minimum of 5 years in quality assurance, inventory management, or clerical operations within a distribution or logistics environment.
Proven leadership experience managing teams in a fast-paced setting.
Strong knowledge of WMS systems (e.g., EWM, DView), ERP systems (e.g., SAP ECC or S/4 HANA), and inventory management practices.
Excellent communication, organizational, and analytical skills.
Ability to drive process improvements and manage cross-functional collaboration.

Nice To Haves

Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
Advanced certifications in quality management (e.g., Six Sigma, ISO Auditor).
Extensive experience with complex WMS platforms.
Proven success in implementing large-scale process improvements.
Demonstrated ability to resolve complex customer or inventory challenges.
Strong background in data analysis and decision-making through advanced KPIs.
Experience managing cross-functional teams in a multi-site logistics environment.

Responsibilities

Supervise centralized office functions, including clerical operations for DView and SAP’s Extended Warehouse Management (EWM).
Ensure alignment of administrative tasks with operational goals and timelines.
Manage non-production material procurement and inventory.
Serve as Business Systems Owner for EWM.
Provide direct supervision to 6-member office team responsible for receiving and shipping.
Foster a culture of accountability, collaboration, and continuous improvement.
Conduct performance evaluations and identify training needs.
Collaborate with Material Planning, Procurement, IT, and external suppliers to resolve delivery exceptions and ensure sustained countermeasures.
Serve as EWM subject matter expert for IT projects and issue resolution.
Coordinate inter-department processes with receiving and shipping dock teams.
Leverage data and KPIs to identify trends, drive efficiency, and enhance team performance.
Develop and update standard operating procedures (SOPs) for administrative operations.
Collaborate with cross-functional teams to align quality and clerical workflows with facility objectives.

Benefits

Annual bonus program
401k company contribution with company match up to 6%
Non-elective company contribution of 3 - 7% depending on age
Starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans
Wellness programs
Onsite fitness (at some locations)
Tuition assistance
Volunteer paid time off
Short-term disability plans
Long-term disability plans
Lucrative benefits
Competitive salaries
Opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.