Muscle Shoals - Administrative Operations Lead - Full Time
About The Position
This is not an entry-level position—we are looking for someone who can take ownership, manage multiple priorities, and lead from the front. What You’ll Do... -Oversee daily operations of Contract Clerks and Deficiency Collections -Ensure deals are processed accurately and efficiently from the dealership -Manage and support all deficiency collection activity, including: -Assigning accounts fairly across team members -Monitoring progress and ensuring timely follow-up -Ensure all court documents, legal filings, and compliance requirements are handled correctly and on time -Oversee administrative functions related to: -Payables and accounting support -Total loss claims and accounts -GAP claim filing and tracking -Act as the primary backup to the Manager, stepping in as needed -Remove administrative burden from Contract Clerks so they can focus on deal processing -Work across multiple Excel spreadsheets and systems with a high level of accuracy -Identify and resolve discrepancies in contracts, accounts, and reporting
Requirements
- Strong Excel skills (multi-sheet tracking, organization, and accuracy required)
- Highly detail-oriented with the ability to manage legally sensitive information
- Strong organizational and time management skills
- Ability to manage and prioritize multiple workflows and deadlines
- Experience in auto finance, contracts, collections, or accounting strongly preferred
- Strong leadership and accountability mindset
- Comfortable making decisions and holding team members accountable
Nice To Haves
- Understanding of compliance, legal documentation, or court processes is a major plus
Responsibilities
- Oversee daily operations of Contract Clerks and Deficiency Collections
- Ensure deals are processed accurately and efficiently from the dealership
- Manage and support all deficiency collection activity
- Assigning accounts fairly across team members
- Monitoring progress and ensuring timely follow-up
- Ensure all court documents, legal filings, and compliance requirements are handled correctly and on time
- Oversee administrative functions related to payables and accounting support
- Oversee total loss claims and accounts
- Oversee GAP claim filing and tracking
- Act as the primary backup to the Manager, stepping in as needed
- Remove administrative burden from Contract Clerks so they can focus on deal processing
- Work across multiple Excel spreadsheets and systems with a high level of accuracy
- Identify and resolve discrepancies in contracts, accounts, and reporting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
