Administrative Medical Office Specialist
About The Position
Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist for The Lung Center at Mercy! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective January 1, 2026 and expires May 1, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to. We are seeking a skilled Medical Office Specilist. This position provides general administrative and Front Desk assistance to The Lung Center and its providers in an outpatient setting within the hospital. The staff member demonstrates knowledge of the principles of growth and development appropriate to the ages of patients served. In addition, the staff member demonstrates competency in applying these principles when providing individualized care to specific patients. The ideal candidate will provide compassionate care while fostering a collaborative team environment.
Requirements
- High School Diploma or GED
- A minimum of one year experience, preferrably in a medical office setting
- Proven experience as a Medical Office Specialist or similar role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Compassionate and empathetic demeanor towards patients
- Ability to work and adapt efficiently in a fast paced work environment
Nice To Haves
- Proficiency in EPIC and Microsoft Office systems (preferred)
Responsibilities
- Registering and scheduling patients efficiently and accurately
- Collecting patient copays and outstanding balances
- Triaging patients and ensuring they receive timely care
- Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
- Collaborating effectively with medical staff and fellow team members
- Maintaining patient records with confidentiality and accuracy
- Coordinating patient flow during clinic hours, optimizing efficiency
- Upholding high standards of customer service and patient care
- Follow written and oral instructions
- All other duties as assigned
Benefits
- Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
